Henry McKay
Summary
Reliable Back Shop Attendant with 1 year golf service experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
Hockeystickman
Toronto, ON
07.2024 - 05.2025
- Delivered exceptional customer service by helping an average of 50+ customers daily, ensuring a personalized and positive shopping experience.
Resolved customer issues and returns efficiently, maintaining a satisfaction rate of 95% or higher
Maintained in-depth knowledge of product lines to make personalized recommendations and drive customer loyalty.
Trained and mentored 3+ new hires, helping them reach sales and service benchmarks within their first 30 days. - Operated point-of-sale (POS) systems with 100% accuracy, handling cash, credit, and returns for up to $5,000 in daily transactions.
BackShop Attendant
Toronto Golf And Country Club
Toronto, ON
04.2023 - 10.2023
- Coordinated closely with Pro Shop to ensure smooth workflow throughout entire facility, resulting in improved customer experiences.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Ensured compliance with local regulations regarding waste disposal and recycling procedures.
- Collaborated with team members to complete tasks efficiently, fostering a positive work environment.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations and events.
- Implemented time-saving techniques for task completion, improving overall efficiency within the back shop area.
- Enhanced customer satisfaction by providing efficient and friendly service in the back shop area.
- Cleaned golf carts, clubs and backshop area to reduce spread of germs and improve overall cleanliness
- Maintained a clean and organized workspace, ensuring optimal productivity and safety for all staff members.
- Conducted regular equipment inspections, identifying maintenance needs and preventing potential issues.
- Participated in ongoing training programs to stay current on industry trends and best practices in back shop services.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Built and established positive relationships with patrons, team members and supervisors.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Mastered company software systems for scheduling appointments, managing reservations, and updating customer profiles.
- Worked flexible hours across weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Sports Management - Business Management
Humber College
Toronto, NoneHighschool Diploma - General Studies, Italian Certificate
Father John Redmond Catholic Secondary School
Toronto, ON06.2025
Skills
- Exercise planning
- Athlete safety
- Team Training
- Problem-Solving
- Self-Motivated
- Cleaning procedures
- Customer Assistance
- Conflict Management
- Workplace Cleanliness
- Safety Compliance
- Customer Service
- Operations Monitoring
- Security Monitoring
- Time Management
- Flexible Schedule
- Equipment Maintenance
- Employee Training
- Equipment Operation
- Strong Work Ethic
- Preventive Maintenance
- Heavy Lifting
- Teamwork and Collaboration
- Customer service expertise
- Interpersonal Communication
- Calm Under Pressure
- Networking
- Friendly, Positive Attitude
- Organization
Languages
English
Native or Bilingual
Sports including hockey, baseball and golf
I finished my U18 AA year with The Mississauga Beast of The GTHL West loop. I also play competitive baseball for Bloordale 18U A level club.
Timeline
Sales Associate
Hockeystickman
07.2024 - 05.2025
BackShop Attendant
Toronto Golf And Country Club
04.2023 - 10.2023
Sports Management - Business Management
Humber College
Highschool Diploma - General Studies, Italian Certificate
Father John Redmond Catholic Secondary School