Henry Maduabuchi
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Solconsult Nigeria Investment
04.2019 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Domitech Engineering
11.2015 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Public Relations Officer
Eagle Water
06.2014 - 10.2015
- Produced and distributed internal and external communications.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Used various social media platforms for media and blogger outreach.
Education
Bachelor of Science - Science Laboratory Technology
University of Jos
Plateau, Nigeria12.2012
Senior Secondary Certificate Examination (SSCE) -
Christ Ambassadors College
Kaduna, Nigeria07.2006
Skills
- Coordination
- Quality Control
- Account Management
- Active Listening
- Customer Service
- Report Preparation
- Documentation
- Recordkeeping Strengths
Timeline
Customer Service Representative
Solconsult Nigeria Investment
04.2019 - 06.2023
Customer Service Representative
Domitech Engineering
11.2015 - 03.2019
Public Relations Officer
Eagle Water
06.2014 - 10.2015
Bachelor of Science - Science Laboratory Technology
University of Jos
Senior Secondary Certificate Examination (SSCE) -
Christ Ambassadors College
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