Henry Lee

- Increased branch fleet size by 20% compared to the prior year while maintaining operational efficiency and customer service standards.

- Achieved a 96/100 Customer Service Index score, exceeding company standards for customer satisfaction and service excellence.

- Negotiated and secured a Preferred Partner Agreement with a Class Act Autobody to create a recurring revenue partnership

- Onboarded, trained, and mentored 6 Assistant Managers and 2 Management Trainees, providing comprehensive coaching in sales, operations, and customer service; developed talent that outperformed more than 80% of their peer group.

- Ranked #1 among 40 Branch Managers by delivering a 11% year over year increase in operating profit, achieving outstanding customer service score, and driving 7.8% fleet growth.

- Led a high volume rental operation for a team of 30+ employees while overseeing a fleet of more than 1,700 vehicles, ensuring operational efficiency, customer satisfaction, and profitability.

- Ranked among Top 10 out of 50 Station Managers, recognized for achieving industry level customer service performance and strong revenue targets.

- Improved branch's Customer Service Quality Index score from 74 to an 89 out of 100 through targeted coaching and process improvement.

- Assisted in securing a corporate rental agreement with iHealth, establishing a new business account projected to generate at least $50,000 in annual revenue.

- Ranked #1 among Management Trainees, achieving the highest performance score in region, by placing 1st in fuel sales, protection product sales, and individual Customer Service Index score.