Henry Khovannasing
Oakland
Summary
Dynamic Service Technician with a proven track record at Audi Oakland, excelling in installation and repair. Recognized for exceptional attention to detail and customer service, I effectively diagnosed and resolved complex issues, ensuring optimal equipment performance. Committed to preventive maintenance, I consistently delivered high-quality results under pressure, enhancing client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Service Technician
Audi Oakland
02.2021 - 05.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Evaluated systems according to predetermined checklist and noted issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Education
Dewey Academy
Oakland, CASkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Timeline
Service Technician
Audi Oakland
02.2021 - 05.2025
Dewey Academy
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