Henry John
Whitby,ON
Summary
Dynamic Rail Transportation Instructor with TTC, skilled in lesson planning and fostering engaging learning environments. Experienced in mentoring and training, ensuring adherence to safety protocols while promoting a culture of excellence in service delivery.
Overview
16
16
years of professional experience
Work History
Rail Transportation Instructor
TTC
01.2021 - Current
- Developed and delivered engaging lesson plans aligned with curriculum standards.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Assessed student performance through various evaluation methods, providing constructive feedback for improvement.
- Facilitated interactive classroom activities to enhance student understanding and participation.
- Collaborated with colleagues to refine instructional strategies and share best practices.
- Mentored new instructors, providing guidance on teaching methodologies and classroom management techniques.
Route Supervisor
TTC
10.2020 - 01.2021
- Supervised daily subway route operations on line 1 and 2, ensuring timely and efficient service delivery.
- Coordinated with drivers to optimize adherence to schedules.
- Implemented safety protocols to enhance compliance and minimize workplace incidents.
- Trained new staff on route management systems and customer service best practices.
Subway Operator
TTC
03.2009 - 10.2020
- Follow all safety protocols
- Provide excellent customer service by assisting with directions, lost items.
- Divisional Trainer duties
- Trained new operators on safety protocols and standard operating procedures.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Education
Certificate - Teaching And Training Adults
Durham College
Oshawa, NoneSkills
- Strong communication skills
- Class instruction
- Group and individual instruction
- Lesson planning
- Expertise in subject matter
Languages
English
Timeline
Rail Transportation Instructor
TTC
01.2021 - Current
Route Supervisor
TTC
10.2020 - 01.2021
Subway Operator
TTC
03.2009 - 10.2020
Certificate - Teaching And Training Adults
Durham College
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