Summary
Overview
Work History
Education
Skills
Technical Competencies
Languages
Timeline
Generic

Henry Hagan

Cambridge,Ontario

Summary

A GRADUATE with experience in managing operations and overseeing office procedures in compliance with organizational policies and guidelines to ensure smooth operations and easy workflow. Unique experience in supervising employees to maximize work output and productivity to exceed set goals.

Overview

7
7
years of professional experience

Work History

Supervisor

Service Master | Amazon
01.2021 - 05.2022
  • Enhanced team performance by implementing effective coaching strategies and techniques.
  • Provided constructive feedback and guidance to team members, fostering growth and development in their roles.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

Administrative Assistant

Kwame Nkrumah University of Science and Technology
09.2018 - 08.2019
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Class Instructor

Kotobabi No.2 Basic School
05.2017 - 07.2017
  • Achieved higher student retention rates by employing various teaching methodologies and strategies to cater to diverse learning styles.
  • Enhanced classroom environment for optimal student engagement by incorporating visual aids, multimedia presentations, and hands-on activities.
  • Boosted students'' critical thinking skills through stimulating class debates and problem-solving activities, leading to improved overall academic performance.
  • Collaborated with colleagues to develop innovative lesson plans and share best teaching practices, resulting in a more cohesive curriculum across the department.

Sales Supervisor

Market Icons Limited
03.2015 - 05.2017
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.

Education

Master of Arts in Political Science -

York University
01.2020

Bachelor of Arts in Political Science -

Kwame Nkrumah University of Science and Technology
01.2018

Skills

  • Business Operations
  • Administrative Management
  • Monitoring and Coaching
  • Classroom Management
  • Customer Service
  • Growth Orientation
  • Time Management
  • Performance Management
  • Leadership & Training
  • Strategic Planning
  • Operations Management
  • Staff Management

Technical Competencies

Microsoft Word, Excel and PowerPoint, Multitasking, Attention to Detail, Emotional Intelligence, Strategic Thinking

Languages

English
Full Professional

Timeline

Supervisor

Service Master | Amazon
01.2021 - 05.2022

Administrative Assistant

Kwame Nkrumah University of Science and Technology
09.2018 - 08.2019

Class Instructor

Kotobabi No.2 Basic School
05.2017 - 07.2017

Sales Supervisor

Market Icons Limited
03.2015 - 05.2017

Master of Arts in Political Science -

York University

Bachelor of Arts in Political Science -

Kwame Nkrumah University of Science and Technology

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Henry Hagan