Henry Gonzalez
Calgary,AB
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Solid team player with outgoing, positive demeanor and proven skill in establishing rapport with client. Focused on surpassing expectations and driving team success through resourcefulness and adaptability.
Overview
14
14
years of professional experience
Work History
Warehouse Coordinator
Bondars Furniture
09.2023 - Current
- Forecasted consumer demand to plan ordering of necessary products and resources for warehouse to meet demand.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Checked packages and merchandise for damage and notified vendors.
- Collaborated with cross-functional teams to improve overall supply chain operations, resulting in cost reduction and increased customer satisfaction.
- Coordinated with suppliers on inventory orders to address issues quickly and avoid delays in delivering to consumers.
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
Administrative Assistant
Stage2design
02.2019 - 09.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained databases to track and record customer data.
Automotive Service Advisor
AutoLeader
04.2017 - 01.2019
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Coordinated with parts department to determine availability of necessary components.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
Parts Advisor
García-Tuñón Chacao, C.A.
06.2010 - 02.2014
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Adhered to company guidelines for performance and compliance.
- Stocked and managed stock of parts.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Education
Professional Certificate - Business Administration
Instituto Universitario De Nuevas Profesiones
Caracas, Venezuela12.2019
High School Diploma -
Unidad Educative Privada Santa Rosalia
Caracas, Venezuela07.2018
Skills
- Problem-solving abilities
- Attention to Detail
- Team Collaboration
- Multitasking
- Relationship Building
- Organizational Skills
- Written Communication
- Customer satisfaction
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Warehouse Coordinator
Bondars Furniture
09.2023 - Current
Administrative Assistant
Stage2design
02.2019 - 09.2023
Automotive Service Advisor
AutoLeader
04.2017 - 01.2019
Parts Advisor
García-Tuñón Chacao, C.A.
06.2010 - 02.2014
Professional Certificate - Business Administration
Instituto Universitario De Nuevas Profesiones
High School Diploma -
Unidad Educative Privada Santa Rosalia
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