Henry Gaviglio

During my time at Wick's Furniture Store, I was responsible for greeting customers and providing detailed information about the furniture available in stock. As our compensation was commission-based, I was highly motivated to maximize sales by delivering exceptional customer service and ensuring that customers found products that met their needs.

In this commission-based role, I quickly became proficient in the full range of furniture we carried, allowing me to assist customers in a timely and efficient manner. I gained a comprehensive understanding of both in-stock inventory and items on back order, enabling me to provide accurate delivery timelines. As a result, customers were always well-informed and confident about their upcoming furniture deliveries.

In this position, which was a combination of hourly pay and commission, I worked in a dynamic environment with constantly changing inventory. To stay informed, I regularly walked the floor to review new stock and ensure I could assist customers effectively. I collaborated closely with my coworkers, often splitting commissions to support each other in meeting sales goals. Additionally, we faced long delivery delays, but I made it a priority to clearly communicate these timelines to customers before finalizing any sale. This transparency helped set clear expectations, which in turn minimized order cancellations and ensured customer satisfaction.