Overview
Work History
Education
Skills
Timeline
Generic

Henry Falls

Calgary

Overview

4
4
years of professional experience

Work History

Interim Manager - Ticketing & Audience Development

Arts Commons
07.2023 - Current
  • Oversaw $9 million dollar ticketing portfolio through multiple performing arts organizations
  • Implemented dynamic subscription strategies that resulted in 35% increase in subscriber acquisitions.
  • Lead implementation of True Tickets as their first venue in Canada
  • Developed and maintained relationships with many high profile clients such as; Live Nation, Government of Canada and Innovation Arts & Entertainment

Ticketing and Audience Development Lead

Arts Commons
12.2022 - Current
  • Worked closely with both internal and external stakeholders to create and implement ticketing strategies for wide range of events.
  • Utilized Tessitura software to build, execute and update event logistics as well as maintained accurate CRM database
  • Used digital marketing platforms to meet external client desires and increase ticket sales

Ticketing Services Representative

Arts Commons
05.2022 - 12.2022
  • Assisted in the ticket buying process
  • Answered patron queries
  • Assisted Ticketing Services Manager as needed

Apprentice Event Technical Director

Calgary Opera
01.2022 - 05.2022
  • Worked directly with the scheduling and installation of 3 full-scale operas each with a budget of $600,000
  • Support in managing the relationship between IATSE crew and Opera staff by ensuring the building of the production was done to schedule while staying on budget and organized a crew of 30 union workers.

Production Coordinator/Stage Manager

Vancouver Island University
01.2020 - 01.2022
  • Coordinated with multiple departments to support them in the programming of internal and external events
  • Head technician for all in-house events
  • Worked closely with clients to ensure all their production needs were being met in an efficient manner
  • Stage Manager of university productions

Education

Technical Theatre Diploma - Technical Theatre

Vancouver Island University
Nanaimo, British Columbia
2022

Certificate - Indigenous Studies

Indigenous Canada - University of Alberta
Calgary, AB
09.2021

Skills

  • Client Relations/Retention
  • Tessitura Ticketing Software
  • Propsect2
  • Excel
  • HTML/CSS
  • Hubspot/CRMs
  • Adobe Creative Cloud

Timeline

Interim Manager - Ticketing & Audience Development

Arts Commons
07.2023 - Current

Ticketing and Audience Development Lead

Arts Commons
12.2022 - Current

Ticketing Services Representative

Arts Commons
05.2022 - 12.2022

Apprentice Event Technical Director

Calgary Opera
01.2022 - 05.2022

Production Coordinator/Stage Manager

Vancouver Island University
01.2020 - 01.2022

Technical Theatre Diploma - Technical Theatre

Vancouver Island University

Certificate - Indigenous Studies

Indigenous Canada - University of Alberta

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Henry Falls