HENRY ESHIROW-SAM. CCNA,PMP.
Oshawa,ON
Summary
Dynamic IT Strategist and Project Manager with over 6 years of experience in optimizing online presence,troubleshooting, handling lower level security issues and leading projects. Certified Project Management Professional (PMP) committed to innovation, continuous improvement, and leveraging the latest technologies for measurable results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT TECHNICIAN
Speaklife Studios
CHATHAM, UNITED KINGDOM
10.2022 - 12.2023
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
PROJECT ASSISTANT
Martindo Building Solutions
ACCRA., Ghana
07.2020 - 01.2021
- Assisted Project Manager in preparing project plans, schedules, and budgets for Martindo Real estate Projects.
- Organized and maintained project documents and records.
- Prepared reports on project progress and performance metrics.
IT SUPPORT ANALYST
Homeland Company ltd
Accra., Ghana
11.2018 - 12.2020
- Technical Support: Offering helpdesk support to users via phone, email, or in-person to troubleshoot hardware and software issues.
- Collaboration: Working with other IT team members and departments to address complex technical issues and improve IT services.
- Support Requests Management: Logging, prioritizing, and managing support requests using a ticketing system.
DIGITAL STRATEGIST
Cliqafrica
Accra
05.2016 - 08.2019
- Designed, developed, and maintained websites using CMS platforms such as WordPress.
- Developed and executed email marketing campaigns with automated workflows for lead generation.
- Collaborated with designers on creating visuals for social media posts and ads.
- Implemented tracking tools such as Google Analytics, Hotjar. to monitor user behavior on websites.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF GHANA
ACCRA, GHANA05-2017
High School Diploma -
ST.JOHN'S SCHOOL
Takoradi06-2013
Some College (No Degree) - Information Technology-Cloud Computing
GEORGE BROWN COLLEGE
Toronto, ONSome College (No Degree) - Project Management
GIMPA
ACCRA,GHANASkills
- Microsoft Suite
- Team Support
- Analytical Skills
- Problem-Solving
- Information Technology Management
- Problem-solving aptitude
- Troubleshooting and diagnostics
- Online Chat Support
Certification
- Cisco Certified Network Associate (CCNA)
- Project Management Professional (PMP)
Accomplishments
- Google AdWords Business Finalist 2016 – Successfully led a team of six in the Google Online Marketing Challenge, achieving 3rd place in the Africa and Middle East region and 10th place globally.
Languages
English
Full Professional
References
References available upon request.
Timeline
IT TECHNICIAN
Speaklife Studios
10.2022 - 12.2023
PROJECT ASSISTANT
Martindo Building Solutions
07.2020 - 01.2021
IT SUPPORT ANALYST
Homeland Company ltd
11.2018 - 12.2020
DIGITAL STRATEGIST
Cliqafrica
05.2016 - 08.2019
Bachelor of Science - Business Administration
UNIVERSITY OF GHANA
High School Diploma -
ST.JOHN'S SCHOOL
Some College (No Degree) - Information Technology-Cloud Computing
GEORGE BROWN COLLEGE
Some College (No Degree) - Project Management
GIMPA
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