Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Henry Emile

Brossard,QC

Summary

Dynamic customer service professional with a proven track record at Air Canada, adept at resolving conflicts with empathy and maintaining high customer satisfaction. Known for reliability and quick learning, I excel in high-pressure environments, ensuring client loyalty and delivering tailored solutions. Passionate about creating positive experiences and fostering lasting relationships.

Overview

25
25
years of professional experience

Work History

Customer Service Cashier

Jacques Cartier Pizza
08.2023 - 01.2025

Received and documented order requests from clients.

Recommended suitable products tailored to client preferences.

Maintained tidy and organized restaurant environment consistently.

Customer Service Representative

Air Canada Airport Montre
11.1999 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Health Sciences

Cegep Vieux Montreal
Montreal, QC

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Perfectionist
  • Quick learner
  • Independant

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Customer Service Cashier

Jacques Cartier Pizza
08.2023 - 01.2025

Customer Service Representative

Air Canada Airport Montre
11.1999 - 02.2022

Diploma - Health Sciences

Cegep Vieux Montreal
Henry Emile