Henry Chi
Calgary,AB
Summary
Dynamic Customer Service Representative with proven expertise at West Direct Express in resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and adept at managing high-pressure situations, I consistently deliver satisfactory resolutions, fostering repeat business and strengthening client relationships.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
West Direct Express
09.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior and Young Adult Counselor
Deer Park Alliance Church
06.2006 - 08.2019
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Youth Counselor
Calgary Chinese Alliance Church
09.2003 - 05.2006
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Education
Bachelor of Theology - Counseling Psychology
Ambrose University College
Calgary06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Chinese (Cantonese)
Timeline
Customer Service Representative
West Direct Express
09.2019 - Current
Senior and Young Adult Counselor
Deer Park Alliance Church
06.2006 - 08.2019
Youth Counselor
Calgary Chinese Alliance Church
09.2003 - 05.2006
Bachelor of Theology - Counseling Psychology
Ambrose University College
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