Henry Chang
Coquitlam,BC
Summary
Results-oriented logistics professional with extensive experience in cost-saving carrier management, customer relationship management, and process optimization. Proven track record in developing and analyzing key performance indicator metrics for continuous improvement and cross functional collaboration. Skilled financial and budget considerations. Seeking challenging opportunities to leverage expertise in dynamic fast paced environments.
Overview
13
13
years of professional experience
Work History
Logistics Manager
Pure Sunfarms Corp.
01.2021 - Current
- Conducted RFP for freight vendor services, resulting in projected $110K cost reduction for 2024 and Vendor Score Card parameters for optimal service levels.
- Engage with customers regarding WOH (Weeks of Supply on Hand) inventory levels and mitigate out-of-stock risks in order fulfillment capacity.
- Facilitated communication through customer scorecards to internal stake holders for feedback and areas of improvement.
- Set and maintain strategic goals in alignment with set organizational goals on 1-3-5 plan initiative.
- Developed processes for monthly sample distribution to 250+ retail locations for store engagement initiatives
- Reported revenue recognition projections and shortage impacts against Budget and LE targets.
- Centralized customer routing guides, shipping requirements, and, audit customer chargeback schedules.
- Streamline reporting of KPI metrics. On time delivery, On time in full/Perfect order rate with average of 96% On time delivery and 97% Perfect order for 2024.
- Develop and monitor international shipments processes, Customs requirements, and airline rate negotiation.
- Collaborated development of Dashboard views in ERP system for Logistics and Order Fulfillment.
- Onboard 2 x 3PL warehouses and maintained inventory accuracy for localized order fulfillment.
- Oversee inbound receiving and allocation of resources to ensure timeliness and accuracy of materials.
- Managed a team of 4 logistics professionals, providing coaching and guidance for career development goals and skill enhancement.
Operations Manager
Foodstirs Inc.
04.2020 - 01.2021
- Identified optimal 3PL locations and onboarded 3 distribution centers for customer lane optimation.
- Negotiated carrier rates and maintained optimal Vendor Scorecards.
- Managed procurement, production planning, and warehouse operations.
- Ensured customer compliance, resolution disputes, and managed Direct to consumer operations.
- Executed ERP transition and established inventory accuracy parameters.
- Reduced turnaround time for order entry and allocation through new ERP system improvements.
- Develop and maintained key performance indicators metrics for Logistics and Order Fulfillment teams.
- Conducted financial reporting for budget spend, order, and inventory valuations.
Supply Network Team Lead
Vega/Sequel Naturals
01.2017 - 03.2020
- Negotiated carrier rates and optimized distribution network.
- Onboarded and maintained Blujay/Kewill Transportation Management System (TMS).
- Collected, arranged, and input information of over 350 lanes into TMS database
- Helped maintain TMS System and trouble shoot errors.
- Maintained 97% On time delivery metric in 2018-2019
Carrier Rate maintenance, updates, and imports. - Investigated customer compliance requirements and audited shipments to mitigate over $220,000 between 2018-2020.
- Supported creation of detailed Standard Operating Procedures TMS System.
Logistics/Inventory Specialist
Oceanfoods Industries Ltd.
07.2015 - 09.2016
Logistics Coordinator
Fu So Enterprises Ltd.
03.2012 - 05.2015
Education
Skills
- Customer Relationship Development and Maintenance
- Logistics Management
- Supply Chain Optimization
- Carrier Relationship & Negotiation
- Team Leadership & Development
- Mentoring and training
References
Available upon request.
Languages
English
Native or Bilingual
Mandarin
Professional Working
Timeline
Logistics Manager
Pure Sunfarms Corp.
01.2021 - Current
Operations Manager
Foodstirs Inc.
04.2020 - 01.2021
Supply Network Team Lead
Vega/Sequel Naturals
01.2017 - 03.2020
Logistics/Inventory Specialist
Oceanfoods Industries Ltd.
07.2015 - 09.2016
Logistics Coordinator
Fu So Enterprises Ltd.
03.2012 - 05.2015
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