Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Henrique Claros

Vancouver,BC

Summary

Dedicated and results-driven student-athlete with a passion for excelling both in academics and athletics. Versatile and results-oriented professional with a demonstrated track record of success across diverse roles. A proactive problem solver with excellent communication and interpersonal skills. Proficient in teamwork, collaboration and committed to delivering high-quality results. Known for adaptability, a strong work ethic, and the ability to collaborate effectively in dynamic environments. With a solid foundation in Business, I am eager to bring my skills and enthusiasm to contribute to the success of a forward-thinking organization

Overview

3
3
years of professional experience

Work History

Cruise Operations Personnel

Port Of Vancouver
04.2023 - 10.2023
  • Safely and efficiently controlled the movement of pedestrians and vehicles as they transit through Canada Place Way to the Cruise Ship Terminal and other surrounding locations
  • Responsible for checking-in and dispatching limousine, shuttle, and private tour drivers on the online Ceres Dispatch System
  • Responsible for controlling traffic in and around Lanes.
  • Managed bus dispatches for the embarking and disembarking cruise passengers efficiently
  • Ensured that a consistent flow of taxis during disembark are provided to the Porte Cochere and the surrounding hotels.
  • Flagged for taxis throughout the morning and/or whenever required, flagged for, and announced EMS vehicle arrivals, announced Brinks vehicle arrivals, and announced when Traffic Authority arrived and left.
  • Controlled the Bus Intersection; checked that all limousines, shuttles, and private tours entering the Porte Cochere had valid Port Passes, dispatch tags, and vehicle decals; and filtered vehicles
  • Signaled what types of vehicles to send and how many of them to send at a time; and then directed the vehicles into the appropriate lanes.
  • Responsible for positioning any EMS vehicles. Received ambulances for the various berths and decide where to correctly park these ambulances so that operations are not interrupted
  • Assisted with directing traffic in the Porte Cochere where needed and responsible for assisting with traffic direction and logistics inside the terminal

Soccer Coach

Eagles in the Sky
06.2022 - 09.2022
  • Ran my own soccer summer camp with over 30 kids, ages 5-14
  • Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
  • Ran drills and fun circuits to improve athletes' coordination and skills.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.

Supervisor

Micro Footie
04.2022 - 06.2022
  • Set up field equipment and staff stations for game and tournaments
  • Assisted staff with resolving complex customer issues and implementing targeted solutions
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Manufacturing Support Technician

Natural Factors
03.2021 - 04.2021
  • Used hand tools and material handling equipment to transfer machine parts between manufacturing areas.
  • Cleaned equipment as well as facilities
  • Performed quality checks during production to monitor in-process product quality.
  • Maintained all required documentation including cleaning logs and production records.
  • Assisted in the monitoring of production equipment.
  • Operated machinery used on the production process
  • Organized work to meet demanding production goals.

General Warehouse Worker

Nature's Expression
02.2021 - 03.2021
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used digital database to keep records of units and stock moved.
  • Packed boxes and stock using organizational guidelines.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.

Education

Some College (No Degree) - Business Management

Langara College
Vancouver, BC
05.2024

High School Diploma -

Killarney Secondary
Vancouver, BC

Skills

  • Building customer trust and loyalty
  • Issue and complaint resolution
  • Detail oriented
  • Relationship building
  • Excellent verbal and written communication
  • Calm and professional under Pressure
  • Critical thinking

Accomplishments

  • Chosen to represent and play for the provincial soccer team
  • Awarded scholarship to study at Langara College as a student-athlete
  • Apart of record setting cruise ship season. Contributed to achieving a historic milestone of welcoming approximately 1.25 million passengers, marking a remarkable 54% increase compared to the 2022 season.

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Cruise Operations Personnel

Port Of Vancouver
04.2023 - 10.2023

Soccer Coach

Eagles in the Sky
06.2022 - 09.2022

Supervisor

Micro Footie
04.2022 - 06.2022

Manufacturing Support Technician

Natural Factors
03.2021 - 04.2021

General Warehouse Worker

Nature's Expression
02.2021 - 03.2021

Some College (No Degree) - Business Management

Langara College

High School Diploma -

Killarney Secondary

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Henrique Claros