Henrik Ruiz Hernandez
Ontario
Summary
Restaurant Server with 9 years of Serving experience. I've worked every position from Busser, Food Runner, and Server. I opened Gen Korean BBQ as well as U-Grill Korean BBQ and have trained employees at both locations. Great at multi-tasking and delivering prompt and friendly service to all customers.
Overview
9
9
years of professional experience
Work History
Server
Gyu-Kaku Japanese BBQ
10.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
U Grill Korean BBQ
08.2015 - 01.2020
- Displayed enthusiasm and knowledge of the food, beverages and ingredients while guiding guests through menus
- Cashiering and Point of Sale (POS) system procedures
- Maintained complete knowledge of restaurant menu, including food and drink specials
- Assisted co-workers whenever possible
- Resolved guest complaints quickly and efficiently
- Supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Promoted items on drink menu and restaurant specials
- Handling multiple tables at one time while maintaining efficiency
Server
Gen Korean BBQ House
01.2015 - 08.2015
- Delivered food items to tables ensuring each restaurant patron received the correct order
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages
and ingredients
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA2013
Skills
- Organized and efficient server
- Thrives in fast-paced environment
- Courteous, professional demeanor
- High energy
- Up-selling capability
- Customer service oriented
- Time management
- Employee training and development
- Cash handling
- Committed team player
- Knowledgeable with PoS (Point of Sale) systems (iPad PoS & Traditional PoS)
Timeline
Server
Gyu-Kaku Japanese BBQ
10.2021 - Current
Server
U Grill Korean BBQ
08.2015 - 01.2020
Server
Gen Korean BBQ House
01.2015 - 08.2015
High School Diploma -
Rancho Cucamonga High School
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