Henrietta Pulou
San Francisco
Summary
Accomplished and adaptable professional with extensive experience in leadership, mentorship, and operational success across multiple industries, including military service, education, retail, and youth programming. Skilled in driving engagement and development through innovative teaching methods, program design, and team leadership. Former YMCA Unit Director and Program Leader with a deep passion for empowering youth through creative and impactful activities. Known for exceptional organizational abilities, clear communication, and a goal-oriented mindset, excelling in roles from military operations to retail management. Committed to delivering meaningful contributions in every role while upholding professionalism and integrity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
After School Program Leader
YMCA-San Francisco, CA
01.2021 - Current
- As a Youth Program Leader, I demonstrate strong leadership skills by coordinating and overseeing youth-focused events and programs. I am responsible for planning and executing engaging performances, activities, and educational sessions that promote personal growth and creativity. My ability to lead and motivate children ensures a positive and safe environment for all participants. I am committed to showing up every day with passion and enthusiasm, driven by my dedication to working with youth and making a lasting impact in their lives. My role requires excellent communication, organization, and problem-solving skills to ensure successful outcomes.
- YMCA After School Program Leader provides meaningful and enriching opportunities for youth in YMCA programs that are offered at local elementary and middle schools
- Ensured compliance with local regulations governing after-school programs by maintaining proper documentation regarding attendance records health information emergency contact forms.
- The Program Leader helps students develop and strengthen academic, physical, and social skills by providing assistance, tutoring, and mentorship in the After School Program
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
- Program Leaders provide academic enrichment and tutoring in classroom groups of up to 20 students, as well as organize and provide outdoor recreational activities in the school yards
- Monitored student safety while conducting indoor or outdoor activities.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Built and maintained effective relationships with staff and management.
Unit Director
YMCA-San Francisco, CA
06.2023 - 08.2023
- The Unit Director plays a critical leadership role in the YMCA’s summer camp programs, overseeing the daily operations of a designated unit within the camp. They ensure a safe, fun, and enriching environment for campers and staff, fostering a culture of inclusion, creativity, and teamwork. This role involves program management, team supervision, and camper care, aligning with the YMCA's mission to strengthen communities and promote youth development.
- Design, implement, and evaluate age-appropriate activities for campers. - Ensure programs align with YMCA values and foster skill development, teamwork, and fun. - Maintain compliance with all YMCA policies and safety guidelines.
- Create an engaging, supportive, and inclusive atmosphere for all campers.
- Address behavioral issues and maintain positive communication with campers and families.
- Ensure the safety and well-being of campers at all times.
- Prepare reports and maintain accurate records of incidents, feedback, and camper progress.
- Coordinate with other unit directors and the Camp Director to align goals and schedules.
Teacher
Manumalo Academy-Pago Pago, AS
05.2017 - 12.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Fostered student curiosity and interest through creative hands-on activities.
Gas Turbine Mechanic
United States Navy: Assault Craft Unit 4
01.2016 - 06.2019
- Highly skilled Gas Turbine Mechanic with experience maintaining, troubleshooting, and repairing gas turbine engines and associated systems aboard naval vessels. Proficient in ensuring the operational readiness of propulsion systems and power generation equipment. Demonstrates a strong ability to work under pressure in dynamic environments while upholding the Navy's core values of honor, courage, and commitment.
- Perform preventive and corrective maintenance on gas turbine engines, propulsion systems, and auxiliary systems to ensure optimal performance.
- Conduct diagnostics and troubleshooting of mechanical, hydraulic, and pneumatic systems using advanced testing equipment and tools.
- Operate and monitor gas turbine propulsion and electrical power generation systems during ship operations.
- Overhaul and repair various components, including turbines, compressors, and reduction gears.
- Maintain and interpret technical manuals, schematics, and engineering drawings for accurate system repairs.
- Inspect, disassemble, and reassemble turbine engines following Navy maintenance procedures.
- Ensure compliance with safety protocols and environmental regulations during maintenance and repairs.
- Document maintenance activities and operational data using Navy-approved logs and reporting systems.
- Completed detailed documentation for all maintenance actions taken, ensuring accurate records were maintained for future reference.
Crew Member
J&M Hill McDonald's
01.2014 - 01.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Walmart Overnight Stocker
Walmart
06.2014 - 05.2015
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Math/English Tutor
American Samoa Community College
06.2011 - 05.2013
- Improved students' written and verbal English skills through personalized learning programs.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
Education
Associate of Arts - Psychology
City College of San Francisco
San Francisco, CA06-2025
Associate - Liberal Art
American Samoa Community College
05.2013
Skills
- Teamwork and communication
- Computer skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Organizational skills
- Child development
Certification
- First Aid Certification
- CPR Certification
Timeline
Unit Director
YMCA-San Francisco, CA
06.2023 - 08.2023
After School Program Leader
YMCA-San Francisco, CA
01.2021 - Current
Teacher
Manumalo Academy-Pago Pago, AS
05.2017 - 12.2019
Gas Turbine Mechanic
United States Navy: Assault Craft Unit 4
01.2016 - 06.2019
Walmart Overnight Stocker
Walmart
06.2014 - 05.2015
Crew Member
J&M Hill McDonald's
01.2014 - 01.2016
Math/English Tutor
American Samoa Community College
06.2011 - 05.2013
Associate - Liberal Art
American Samoa Community College
- First Aid Certification
- CPR Certification
Associate of Arts - Psychology
City College of San Francisco
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