Henrietta Leung
Scarborough,Canada
Summary
With over ten years of experience in the financial services industry, I am a human resources professional who excels in HR operations, policies, and processes. I have successfully resolved complex manager and employee issues, ensured compliance with internal and external regulations, and delivered high-quality client service across multiple regions and functions.
I played a key role in maintaining efficient operations, streamlining workflows, and executing various HR initiatives and projects. I also demonstrated my commitment to excellence by preparing compelling presentation decks, supporting conferences and meetings, and fostering seamless coordination within the team. I am currently pursuing a College Diploma in Fashion Management at George Brown College, where I aim to expand my knowledge and skills in a dynamic and creative field.
Overview
7
7
years of professional experience
Work History
Business Admin Support (Internship)
KHAZ Designs
Toronto, Canada
07.2023 - 12.2023
- The internship role encompasses a wide range of responsibilities, from creating and updating templates and reports to conducting research on competitors, market trends, and assisting with the overall business plan, also manage calendars, logistics and setting up for fashion shows attended by the designer, handle Pinterest posts, and oversee fabric procurement and styling. The role is to ensure the smooth operation of the business.
Human Resources Generalist
Marsh McLennan
Hong Kong
06.2022 - 12.2022
- Provided dedicated administrative support and played a key role in maintaining efficient operations, assisted in the creation and upkeep of HR data and reports, ensured accuracy and compliance with internal guidelines and regulatory requirements
- Contributed to streamline workflows and processes, optimizing productivity and effectiveness within the team and demonstrated my commitment to excellence by preparing compelling presentation decks highlighting key projects and initiatives
- Actively supported conferences and meeting arrangements and fostered seamless coordination
- Executed various HR initiatives and processes, handled ad hoc tasks and projects with precision and diligence.
Human Resources Associate, APAC Global Employee Support
JPMorgan Chase Bank
Hong Kong
08.2020 - 06.2022
- Demonstrated expertise in HR operations, policies, and processes by effectively resolving manager and employee issues, ensured a high-quality client experience
- Acted as an intermediary with other HR teams, provided valuable knowledge and guidance
- Excelled in investigating complex cases, utilized specialist knowledge and judgment to explore possible solutions
- Successfully managed various project-related activities and provided guidance to managers and employees as a project manager and served as an escalation point for the HR Answers Team, handled queries that required investigation and innovative thinking
- Led benefits administration and supervised the Benefits Team in India for supporting Hong Kong operations
- Supported the resolution of diverse queries, ensured thorough documentation of standard operating procedures across all work streams.
Human Resources Associate, APAC
Neuberger Berman Asia Limited
Hong Kong
10.2017 - 10.2018
- Assumed responsibility for overseeing all HR-related activities across multiple APAC regions, including Hong Kong, Singapore, Taiwan, Australia, and China
- This encompassed managing country and region-specific benefits and insurance programs
- Cultivated relationships with external vendors and actively supported compensation-related projects, including year-end performance management and compensation processes
- Actively engaged and supported business in areas such as succession planning, workforce planning, talent management, employee relations, and organization design.
Human Resources Administrator
Global Executive Consultants Limited
Hong Kong
02.2017 - 09.2017
Human Resources Business Partner Support
JPMorgan Chase Bank
Hong Kong
Recruitment Specialist, Asset and Wealth Management
JPMorgan Chase Bank
Hong Kong
Human Resources Associate, AskHR Direct
The Royal Bank of Scotland Group
Hong Kong
Education
Fashion Management Diploma -
George Brown College
Bachelor of Arts with Honors in Management Studies -
The University of Nottingham
Skills
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Intermediate proficiency in Microsoft Visio
- Strong HR background
- Employee Onboarding
- Records Management
- Payroll Processing
- Compensation and Benefits
- Benefits Administration
- Organizational Development
- Contract Negotiation
- Performance Management
- Talent Management
- Employee Recruitment
- Team Collaboration
- Off-Boarding
- Policy Optimization
- Executive Support
- Staffing and Recruiting Professional
- Termination Procedures
- Regulatory Compliance
- New Employee Orientations
- Employee Handbook Development
- Recruitment
- Strategic Sourcing
- Interviewing Expertise
- Employee Relations
- Project Management
Languages
Chinese (Cantonese)
Native/ Bilingual
English
Full Professional
Chinese (Mandarin)
Full Professional
References
References available upon request.
Timeline
Business Admin Support (Internship)
KHAZ Designs
07.2023 - 12.2023
Human Resources Generalist
Marsh McLennan
06.2022 - 12.2022
Human Resources Associate, APAC Global Employee Support
JPMorgan Chase Bank
08.2020 - 06.2022
Human Resources Associate, APAC
Neuberger Berman Asia Limited
10.2017 - 10.2018
Human Resources Administrator
Global Executive Consultants Limited
02.2017 - 09.2017
Human Resources Business Partner Support
JPMorgan Chase Bank
Recruitment Specialist, Asset and Wealth Management
JPMorgan Chase Bank
Human Resources Associate, AskHR Direct
The Royal Bank of Scotland Group
Fashion Management Diploma -
George Brown College
Bachelor of Arts with Honors in Management Studies -
The University of Nottingham
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