Henrietta Kyeremaa
Calgary,AB
Summary
Highly motivated and versatile professional with extensive experience in administrative support, customer service, accounting, and HR support. Eager to contribute to Habitus Consulting Collective Inc.’s mission of driving meaningful social change and community impact through research, evaluation, and innovation. Adept at managing office operations, supporting HR functions, and enhancing team efficiency and productivity. Looking to leverage my skills in a dynamic environment and am willing to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Office Administrative Support
Agricultural Development Bank
09.2022 - 08.2023
- Organized schedules, maintained calendars, prepared meeting agendas, and took accurate minutes, ensuring effective time management and communication
- Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
- Boosted employee morale by planning and executing engaging company events and team-building activities.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service and Administrative Support Specialist
Platinum Platen Ltd.
09.2021 - 09.2022
- Provided high-level administrative and customer service support, addressing customer complaints and needs with prompt and effective solutions
- Enhanced team communication and project management by efficiently organizing documents and managing incidents using Microsoft Office Suite.
- Assisted in onboarding process of new team members by providing training materials, coordinating schedules, and providing support during the transition period.
- Contributed to company growth by identifying areas of improvement within office procedures, recommending changes, and implementing new strategies.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Business Administration
University of Ghana Business School
Legon, Ghana05.2016
Skills
- Exceptional organizational and time management skills, with a proven ability to multitask and prioritize tasks effectively
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and SAP to streamline office operations
- Excellent communication and interpersonal skills, crucial for effective client and team interactions
- Strong attention to detail and accuracy, with a dedication to professionalism and maintaining confidentiality
Timeline
Office Administrative Support
Agricultural Development Bank
09.2022 - 08.2023
Customer Service and Administrative Support Specialist
Platinum Platen Ltd.
09.2021 - 09.2022
Bachelor of Science - Business Administration
University of Ghana Business School
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