Henny Essa
Undergraduate Student
Kitchener,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Job objective is to acquire knowledge and experience in the workplace.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Zehrs Market
Kitchener, ON
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and provided backup support for organizational leadership.
Deputy Returning Officer
Elections Canada
Kitchener, ON
09.2021 - 09.2021
- Planned and organized the delivery of access to voting.
- Managed and controlled, material and human resources.
- Administered the Canada Elections Act and the Referendum Act in the Kitchener South - Hespeler electoral district, as well as related legislation, such as the Official Languages Act and the Financial Administration Act.
- Communicated information to the public, candidates, political parties, field liaison officers and Elections Canada.
Education
High School Diploma -
Huron Heights Secondary School
Kitchener, ON 09.2017 - 06.2021
Bachelor of Arts - Honors Arts And Business
University of Waterloo
Waterloo, ON 09.2021 - Current
Skills
Report preparation
Accomplishments
- Awarded The Husky School Culture and Leadership Award (2021).
- Received The Canadian Corps Association Heesaker Scholarship (2021).
- Recipient of The Loblaw Scholarship (2022).
Timeline
Deputy Returning Officer
Elections Canada
09.2021 - 09.2021
Bachelor of Arts - Honors Arts And Business
University of Waterloo
09.2021 - Current
Customer Service Representative
Zehrs Market
11.2020 - Current
High School Diploma -
Huron Heights Secondary School
09.2017 - 06.2021
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