HENNA JAIN
Mississauga,Canada
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
11
11
years of professional experience
Work History
Sales Engineer
SOTI
09.2020 - Current
- Pre-Sales Support & Demos: Delivered product demos and technical presentations, showing how SOTI’s solutions could solve business problems and improve operations.
- Custom Solutions & POCs: Led Proof of Concept (POC) projects, tailoring solutions to customer needs and ensuring alignment with their business goals.
- Requirement Gathering: Worked with clients to understand and document their technical and business requirements, helping to create customized solutions.
- Deployment & Support: Assisted with implementing SOTI solutions, ensuring smooth integration and adoption while providing ongoing technical support.
- Collaboration: Partnered with sales and product teams to answer RFIs/RFPs and provide feedback to improve SOTI products.
- CRM & Reporting: Managed sales activities and generated insights using Salesforce, helping to identify new business opportunities.
- Client Success: Built strong relationships with clients, helping them get themost out of SOTI’s products and identifying ways to upsell additional solutions. Managed 15+ projects concurrently and provided personalized solutions per customer's use cases.
Sales Engineer
IndigoVision
04.2019 - 06.2020
- Working on the concept of Distributed Network Architecture and designing clients' security systems in Canada
- Provide site visits for clients for technical product presentations and demos
- Determining and analyzing customers' Security Surveillance issues and preparing customized solutions that IndigoVision can offer to handle it
- Define specifications according to client's needs and recommend appropriate products for their network
- Participated in Trade Shows for US and Canada markets with full responsibility for the booth and demoing the features to existing and new clients
- Provided support via remote access for VMS, Cameras, and NVRs through TeamViewer
- Responsible for conducting 2-day training for partners to certify them in IndigoVision cameras, NVRs, and advanced features
- Represented product enhancement requests to fulfill customers' requirements for a smooth experience of our product
- Tested some of the features in the local lab to provide feedback on any changes or missing features in the product
- Conducted product upgrades and configuration meetings with the customers to ensure IndigoVision is managing their security network in a way they want
Sr. Technical Support Engineer
ARRIS Group Inc.
09.2017 - 09.2018
- Provided expert technical support and guidance on highly complex issues/deployments to customers and partners
- Documented and effectively utilized the complex lab setups to reproduce customer problems, and coordinated fixes by the engineering department
- Managed critical customer accounts and escalation requests submitted across the global Enterprise TAC organization
- Became a Subject Matter Expert (SME) and escalation point of contact for the global support team Participate as a technical expert in product marketing meetings and support readiness project work
- Achieved training in Ruckus RASZA 200 - Ruckus Associate SmartZone Administrator and Ruckus ICX 250/200 courses
- Delivered practical training from the ICX 200 course and presented in front of a team of 5 people
- Contributed to bringing Engineers on board by interviewing multiple candidates
Technical Operations Engineer
Healthcare Source
08.2016 - 06.2017
- Responsible for troubleshooting any issues with Windows servers, Microsoft SQL, and VMware Virtualization
- Configured the Cisco Meraki gear for the internal Wi-Fi network and installed it in the headquarters
- Worked on ServiceNow and Jira ticketing system to log, monitor, and resolve tickets per priority and log projects I'm working on with progress of the projects in comments
- Onsite Network auditing was done for the Dallas office which included information regarding how many servers, switches, routers, access points, and printers are in use
- Maintained Dell PowerEdge Chassis M1000e, Dell switches & Cisco ASA and troubleshooting with any new issues
- Executed SQL scripts to Create or terminate clients in the Stage and Production environment
- Participated in the Maintenance window for the team's off hours to finish the work that could not be done during office hours
- Implementation of RADIUS server on different domains and integrating it with the network connectivity for easy access
- Responsible for documentation of Troubleshooting and configuration steps of any issue resolved which can be accessible in future
- Monitored all the servers in use through Manage Engine Application Manager and solved any issues found using it
Network Engineer
Cisco Systems
07.2015 - 12.2015
- Configured and performed troubleshooting of Cisco Nexus and Catalyst switches, Cisco UCS C200, C220, C240, and Dell PowerEdge R610, 1850 and 1950 servers, Cisco UCS 5100 Series Blade Server Chassis with Fabric Interconnect 6248, 6296, and Cisco routers
- For performance testing, I configured IXIA XM12 with a basic configuration
- Hands-on experience with configuration and maintenance of the Cisco Nexus 3000, 4000, 5000, and7000 series routers and switches, Cisco Catalyst 6509-E router, Fabric extenders 2148, 2248, and HP PowerEdge 2000 series switches
- Also, Configuration of Mobile gateway devices such as ASR1000, ASR5000, ASR5500, ASR 9000 Series of systems
- Reimaging and configuring Virtual Machines of operating systems like RHEL, Ubuntu, StarOS, and CEL and managed them using Hypervisors like ESXi/KVM and using the virtualization tools (vcenter5.5/vcenter6) for troubleshooting
- Troubleshoot and resolve reported issues and update the Asset Management systems in a timely fashion
- Configured Vintela Authentication Services (VAS) for the migration of active directories in the servers
- Maintained DHCP allocation, DNS configuration, and NFS servers for the Datacenter
Networking & IT Support Intern
Virtela India Pvt. ltd.
06.2013 - 06.2014
- Troubleshooting pertaining to Performance, Network Administration, Application Conflicts and system Bugs
- Collaborated with senior network administrator to manage and maintain Active Directory on Windows
- Managed, monitored & maintained Windows servers supporting the team of Senior Network Engineers
- Managed and maintained external DNS servers for internet name resolution of hosted domains
- Developed a script for easy configuration of the networking files in a LINUX system as this script inputs data to configure interface files, DNS file and Sysctl file
- It has been configured with the functions to check any empty values entered, IP validation and interfaces, domain name, hosts
- Configured IP using VLSM concept for proper utilization of IP space and optimizing them keeping in mind the future network growth of the company
- Implemented VLANs, routing protocols RIP/OSPF, Extended access lists and HSRP
- Configured computer working on UBUNTU OS with BIND9 utilities to implement a DNS server to store the private domain information
- Created forward and reverse lookup for various DNS resource records like 'A', 'NS', etc
Education
Master of Science - Telecommunication System Management
Northeastern University
Boston, MA05.2016
Bachelor of Engineering - Electronics and Telecommunication
Mumbai University
Mumbai, India06.2013
Skills
- Python
- BASH
- GNS3
- Linux
- Putty
- MySQL
- VMWare
- KVM
- Active Directory
- VLAN
- OSPF
- EIGRP
- TCP/IP stack
- LAN/WAN
- VLSM
- HTTP
- DNS
- DHCP
- ARP
- STP
- VSphere client
- BGP
- Firewalls
- ACL
- RADIUS
- HSRP
- VRRP
- VPN
- SMTP
- Wireshark
- Cisco packet tracer
- Virtualization
- NetBrain
- Manage Engine Application manager
- Site24x7
- CCNA
- CCNP
- CCIP
- Ruckus Wise
- ICX 200/250
- AWS
Presentation Skills
Sales closing
Team Collaboration
Sales team support
Pre-sales support
Problem-solving abilities
Multitasking
Timeline
Sales Engineer
SOTI
09.2020 - Current
Sales Engineer
IndigoVision
04.2019 - 06.2020
Sr. Technical Support Engineer
ARRIS Group Inc.
09.2017 - 09.2018
Technical Operations Engineer
Healthcare Source
08.2016 - 06.2017
Network Engineer
Cisco Systems
07.2015 - 12.2015
Networking & IT Support Intern
Virtela India Pvt. ltd.
06.2013 - 06.2014
Master of Science - Telecommunication System Management
Northeastern University
Bachelor of Engineering - Electronics and Telecommunication
Mumbai University
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