Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Henna Gill

11 Pebblestone Place Winnipeg,MB

Summary

Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. A well-trained individual with experience working with different types of people Punctual and dedicated to service. Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized and a fast learner industrious and dedicated to boosting support to meet expanding requirements. Bilingual fluency in Punjabi and Hindi. Experience assisting visitors by responding to requests and finding appropriate solutions to issues. Demonstrated a positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Overview

2
2
years of professional experience

Work History

Front End Receptionist

1360 Totem Building Supplies
Winnipeg, MB
09.2022 - Current
  • Provided exceptional customer service to clients at 1360 Totem Building Supplies, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Demonstrated extensive knowledge of building materials and products to effectively assist customers in selecting the right supplies for their projects.
  • Managed incoming calls and emails efficiently, promptly responding to customer queries and processing orders accurately.
  • Collaborated closely with team members to maintain a well-organized and clean store environment, contributing to a positive shopping experience for customers.
  • Proactively identified opportunities to upsell products and accessories, increasing sales revenue while meeting the diverse needs of customers.

Sales Associate/ Cashier/ Cash Office / Front End Supervisor

Chris' No Frills
Winnipeg, MB
06.2022 - 06.2023
  • Sales Associate - Assisted customers with their purchases and answered questions about products - Maintained a clean and organized work environment - Restocked shelves and ensured products freshness - Provided excellent customer service to ensure customer satisfaction
  • Cashier: - Processed customer purchases at the register accurately and efficiently - Counted money and processed payments quickly and accurately - Provided excellent customer service and ensured customer satisfaction - Operated the cash register and handled cash and other forms of payment
  • Cash Office: - Counted and reconciled cash, checks, and credit card payments at the end of each day - Prepared bank deposits and ensured all transactions were accurately recorded - Followed cash handling procedures to ensure the security of all payments - Maintained the security of the cash office and ensured that all cash and payments were secure at all times.
  • Front End Supervisor: - Supervised cashiers and ensured they followed cash handling procedures - Ensured the front end of the store was clean and organized - Trained and coached cashiers to meet performance standards - Resolved customer complaints and issues that arose at the front end of the store

Education

Bachelor of Science -

University of Winnipeg
Winnipeg, MB
05-2027

High School Diploma -

University of Winnipeg Collegiate
05.2023

Skills

  • Completion of Medical Terminology Course
  • Fast Learner
  • Good communicator
  • Teamwork
  • Store Merchandising
  • Can translate in Hindi and Punjabi fluently
  • Time management
  • Multitasking abilities
  • Conflict resolution
  • Self-motivated
  • Professional
  • Cooperative
  • Document Management
  • Scheduling appointments
  • Reception Area Maintenance
  • Customer Service
  • Maintaining records
  • Mail handling
  • Work Prioritization

Volunteer Experience

  • 6 Jim Whitecross Royal Canadian Air Cadets, Winnipeg, MB, Volunteer, 12/2017, Current, Volunteered with groups and organizations to help make measurable differences for program recipients, Greeted visitors and answered questions about program requirements opportunities
  • RKM Walk-In Clinic & Medical Centre, Winnipeg, MB, Front Desk Receptionist Volunteer, 11/2019, 11/2019, Answered telephone calls to field inquiries from clients, Booked Appointments, Translated in Punjabi and Hindi for people who had a difficult time communicating in English
  • Maples Dental Clinic, Winnipeg, MB, Volunteer, 11/2021, 09/2023, Booked Appointments and answered client calls, Shadowed dentist

References

Available Upon Request

Timeline

Front End Receptionist

1360 Totem Building Supplies
09.2022 - Current

Sales Associate/ Cashier/ Cash Office / Front End Supervisor

Chris' No Frills
06.2022 - 06.2023

Bachelor of Science -

University of Winnipeg

High School Diploma -

University of Winnipeg Collegiate

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Henna Gill