HENIL H TEJANI
Vancouver,Canada
Summary
Dynamic and results- driven professional with over 4 years of experience in customer service, supply chain management, team leadership and business partners. Recognized as a top performer for consistently exceeding customer satisfaction targets, driving operational efficiency, and improving team performance. Multilingual with the ability to communicate effectively in English, Hindi, Gujarati enabling strong relationships with diverse customer bases and teams. Proven track record in optimizing supply chain processes, managing logistics, and implementing solutions that reduce costs and increase efficiency. Adept at leading teams to achieve business objectives, providing exceptional customer support, and ensuring smooth operations. Passionate about continuous improvement and delivering outstanding results in fast-paced, customer-focused environments.
Overview
5
5
years of professional experience
Work History
Assistant Branch Rental Manager
Enterprise Rent-A-Car
10.2023 - 11.2024
- Led day-to-day operations of the branch, overseeing a team of 12 employees, ensuring the branch met operational goals and delivered excellent customer service.
- Ranked as Best Assistant Branch Manager for 8 consecutive months, achieving top-tier performance in sales, customer satisfaction, and operational efficiency across all performance metrics.
- Managed vehicle fleet and inventory to ensure optimal vehicle availability and minimal downtime, contributing to a 22% increase in vehicle utilization.
- Successfully coached and mentored new hires, resulting in a 15% improvement in employee retention and fostering a high-performing team environment.
- Worked closely with the Branch Manager to implement strategies that led to a 20% increase in monthly sales, including upselling and cross-selling services to customers.
- Drove local marketing initiatives, partnering with area businesses to increase brand visibility and customer acquisition, contributing to a 30% increase in branch traffic.
- Ensured compliance with company policies and safety standards, maintaining 100% compliance in audits and contributing to a positive safety record.
- Played a key role in resolving complex customer issues, ensuring a high level of satisfaction and contributing to a 98% customer retention rate.
• Analyzed branch performance data and worked with senior management to identify areas for improvement, implementing process improvements that reduced operational costs by 15%.
Rental Management Trainee
Enterprise Rent-A-Car
03.2023 - 10.2023
- Successfully managed daily operations of branch locations, including overseeing fleet management, coordinating vehicle availability, and ensuring customer satisfaction.
- Completed comprehensive training program that provided exposure to all aspects of business, including operations, sales, marketing, customer service and management
- Consistently ranked among the top matrix in the group based on sales growth, customer service ratings and branch profitability.
- Led a team of 4 employees, providing training, support, and coaching to ensure the team met operational
and sales targets. - Analyzed branch performance data to identify areas for improvement, implementing strategies that resulted in a 5% increase in rental revenue within the first quarter.
- Managed inventory, coordinated vehicle logistics, and maintained a high standard of vehicle quality and cleanliness, ensuring compliance with company policies.
- Played a key role in driving local marketing initiatives, collaborating with area business to expand the customer base and increase brand visibility.
Senior Shift Supervisor
Paladin Security
01.2020 - 09.2022
- Company Overview: University of British Columbia Hospital
- Lead a 3- man team to respond to a variety of emergency dispatches in accordance with policies and procedures
- Exercise leadership through empathetic conflict resolution that results in successful physical de- escalation of hostile patients
- Audit Panic Alarms and delegate tasks to fellow supervisors and junior officers to ensure team shift duties are complete
- Use de- escalation tactics, conflict resolution skills and risk management in when responding to calls or on patrol
- Document and write reports to be submitted to the Senior Level Managers
- Engage with the staff, patients, and visitors to create a positive relationship with the community
- University of British Columbia Hospital
Fulfillment Ambassador
Amazon
01.2021 - 01.2022
- Company Overview: Richmond, BC
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked by using hands free devices and computers to record inventory
- Checked merchandise for damages while stowing and notify authority to reduce defect rate
- Maintain clear body structure and hand movements to record inventory properly with sensors and robots
- Paying required attention and putting more efforts to avoid overages and shortages
- Richmond, BC
Concierge/ Customer service representative
Paladin Security
01.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Inventory Control Associate
Switchboard Inc
01.2020 - 01.2021
- Company Overview: Vancouver, BC
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Recorded information, shortages, and discrepancies to keep records current and accurate and complete physical inventory counts each month
- Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery and check prices and calculated totals for accurate invoice processing
- Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues and Increase sales by educating prospects on benefits of products and services in comparison to competitors
- Vancouver, BC
Education
Bachelor of Business Administration - Supply Chain Management
Yorkville University
New Westminster, British Columbia12.2022
Skills
- Leadership & Team Management
- Operational & Financial Management
- Operational Efficiency
- Communication Time & Resource Management
- Sales & Business Development
- Customer Service Excellence
- Analytical & Problem-Solving
- Technology & Software Proficiency
- Strategic Planning & Goal Setting
- First Aid
Skillsandaccomplishments
Performed research, analyzed data, and generated reports with 100% accuracy and earned an 80% grade in that course. Developed various marketing strategies to promote the business by analyzing the customers’ needs and meeting the company’s goals., Governed several formal and informal projects, events, & clubs while furnishing skills of new trainees. Analyzed & self-improved upon my own inabilities to become a better team player & to facilitate and deliver growing expectations & demand. Elected for the role of house captain in my high school and managed around 200 students. Under my leadership my team secured 1st position by defeating 3 competitors., Worked as a counsellor, often mediator, to resolve conflicts, facilitate learning, and build/ nurture healthy relationships between team members. Motivated team learning and growth by envisioning success and acquiring quick wins., Level 2, Extensive knowledge of Emergency care by using systematic approaches to First Aid.
Courseprojects
- The Supply Chain Game, Yorkville University, 05/22, Managed and oversaw the entire supply chain process (purchasing, data analyzing, inventory management, warehousing, and logistics) while expanding and competing with other teams. Tracked and calculated market/lost demand, manufacturing/delivery time, WIP/finished goods inventory, adjusted reorder point, and method of transportation based on time, cost, and urgency. Successfully carried out cross-border trades while keeping costs at a minimum.
- Marketing Strategy, Yorkville University, 05/21, Met customer needs in both domestic, & international markets by keeping necessary stock levels low enough to meet demand but limited enough to cut holding costs (just in time inventory). Re-invested necessary capital into product development, acquiring market reports (tracking competitors), different forms of marketing (traditional and modern), and keeping stakeholders (investors) happy through competitive ROIs.
Timeline
Assistant Branch Rental Manager
Enterprise Rent-A-Car
10.2023 - 11.2024
Rental Management Trainee
Enterprise Rent-A-Car
03.2023 - 10.2023
Fulfillment Ambassador
Amazon
01.2021 - 01.2022
Senior Shift Supervisor
Paladin Security
01.2020 - 09.2022
Concierge/ Customer service representative
Paladin Security
01.2020 - 01.2021
Inventory Control Associate
Switchboard Inc
01.2020 - 01.2021
Bachelor of Business Administration - Supply Chain Management
Yorkville University
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