Henil Soni
Calgary,AB
Summary
Results-oriented business development management professional focused on exceeding revenue objectives and driving business growth. Excellent networking and lead development skills. Experienced with product testing, management and development of new business opportunities.
Overview
5
5
years of professional experience
Work History
Business Developer
CanFeed Co.
07.2023 - 01.2024
- Conduct thorough market research to identify business opportunities and market trends
- Analyze competitor strategies and market conditions to determine potential areas for business growth
- Develop strategic business plans and initiatives to achieve organizational goals and revenue targets
- Identify key performance indicators (KPIs) and implement strategies to measure and improve business performance
- Stay updated on industry trends, best practices, and emerging technologies.
Customer Service Representative
Bristol Truck and Car Rental
05.2023 - 06.2023
- Greeted customers in a friendly and professional manner, providing a positive first impression and fostering strong customer relationships
- Conducted thorough vehicle inspections during pick-up and return processes, documenting any preexisting damages and ensuring transparency in rental agreements
- Processed rental transactions efficiently using the company's software system, accurately calculating charges, fees, and rental durations
- Handled customer concerns and complaints with empathy and problem-solving skills, finding swift and satisfactory resolutions to maintain customer satisfaction.
YouTube Content Creator
YouTube
12.2020 - 01.2023
- Applied current editing and photography tools to tell great stories
- Implemented strategies and tactics to grow followers on social media channels
- Identified target audiences to analyze characteristics, behaviour and media habits
- Strengthened content through proofreading and editing
- Analyzed conversion and bounce rates to measure success of content.
Online Seller
Amazon Seller Central (FBA)
01.2021 - 02.2022
- Reviewed Product strategy for organizations goal alignment
- Worked on Amazon seller central platform to manage sales and growth of the product
- Developed advertisements and social media campaigns to make the listing visible to the customers
- Reviewed financial statements, sales or activity reports and other performance data to measure productivity
- Established foundational processes for business operations.
Senior Technical Advisor
Concentrix
03.2019 - 05.2021
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Regarded computer software and hardware operation resolved problems
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Monitored several operational metrics including sales, service quality, quantity, employee safety and equipment needs
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Increased customer satisfaction by resolving issues.
Fund Raiser
We Planet Earth
10.2018 - 01.2019
- Created and maintained a donor database, ensuring accurate and up-to-date records of interactions and contributions
- Mentored and trained junior fundraising team members, enhancing their skills and contributing to a more effective team dynamic
- Created compelling fundraising materials, including grant proposals, donor impact reports, and email campaigns, resulting in a 30% increase in online donations
- Collaborated with cross-functional teams to integrate fundraising goals into the organization's strategic plan, aligning fundraising efforts with overall mission and vision.
Education
Post Graduate Diploma Certificate - Marketing Management
Fanshawe College
London, ON04.2018
Post Graduate Diploma Certificate - International Business Management
Fanshawe College
London, ON09.2017
BBA - Marketing and Entrepreneurship
Shanti Business School
Ahmedabad, India07.2016
Skills
- Customer Service Support
- Verbal and Written Communication
- Collaborative Team Player
- Technical Troubleshooting
- Multitasking and Prioritization
- Team Building
- Client Relationship
- Attention to Detail
- Organizational Skills
- Research Information Sourcing
- Script Research and Studying
- Amazon FBA
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Business Developer
CanFeed Co.
07.2023 - 01.2024
Customer Service Representative
Bristol Truck and Car Rental
05.2023 - 06.2023
Online Seller
Amazon Seller Central (FBA)
01.2021 - 02.2022
YouTube Content Creator
YouTube
12.2020 - 01.2023
Senior Technical Advisor
Concentrix
03.2019 - 05.2021
Fund Raiser
We Planet Earth
10.2018 - 01.2019
Post Graduate Diploma Certificate - Marketing Management
Fanshawe College
Post Graduate Diploma Certificate - International Business Management
Fanshawe College
BBA - Marketing and Entrepreneurship
Shanti Business School
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