Henil Patel
Montreal
Summary
Customer Service Representative with 3 years of experience in boosting customer satisfaction through effective problem-solving and CRM expertise. Possesses strong communication skills, excels in optimizing call flows, and collaborates effectively to enhance team efficiency and service quality. Committed to utilizing technology and innovative strategies to increase customer satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FIDO AND ROGERS COMMUNICATION
02.2023 - Current
- Help customers with billing questions, promptly addressing issues to boost satisfaction and retention.
- Handle service requests with a high rate of first-call resolution, contributing to team efficiency.
- Work closely with team members to optimize support processes, resulting in more efficient service delivery.
- Use CRM software to monitor client interactions, spotting trends and identifying areas for service enhancement.
- Pay close attention to clients' needs, providing tailored financial solutions and technical support.
Customer Service Representative
JIO TELECOMMUNICATION
07.2020 - 07.2022
- Addressed customer inquiries, consistently achieving high satisfaction ratings and boosting service efficiency.
- Handled large call volumes, decreasing wait times and enhancing customer experience.
- Worked with the team to introduce new Call Flow processes and solutions, resulting in significant improvements in service delivery.
- Leveraged CRM tools to enhance customer satisfaction.
Education
Master of Science - Information Technology
Concordia University
Montreal, QC06.2024
Bachelor of Science - Computer Engineering
Gujarat Technological University
Gujarat, India06.2021
Skills
Microsoft Word (Expert)
Microsoft Excel (Expert)
CRM Utilization (Expert)
Email and chat support (Expert)
Problem-solving (Advanced)
Time Management (Advanced)
Communication (Advanced)
Customer Satisfaction (Advanced)
Call Flow optimization (intermediate)
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
FIDO AND ROGERS COMMUNICATION
02.2023 - Current
Customer Service Representative
JIO TELECOMMUNICATION
07.2020 - 07.2022
Master of Science - Information Technology
Concordia University
Bachelor of Science - Computer Engineering
Gujarat Technological University
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