Henil Patel
Winnipeg,MB
Summary
Motivated Customer Service professional with around one year experience delivering exceptional service in
fast-paced environments. Adept at building strong customer relationships, handling inquiries, and resolving
issues with tact and professionalism. Skilled in order processing, upselling, and ensuring overall satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Courtesy Clerk
Liqueur Mart
Winnipeg, MB
05.2024 - Current
- Assist customers with their purchases by providing friendly and efficient service at checkout and helping to carry items to their vehicles. Ensured a positive shopping experience and increased customer satisfaction.
- Maintain store cleanliness and organization by regularly cleaning shelves, floors, and restocking products in their designated areas. Created an inviting and orderly shopping environment that encouraged repeat business.
- Handle customer inquiries and provide product information using extensive product knowledge and clear communication skills. Addressed customer needs effectively, resulting in improved customer trust and loyalty.
- Support inventory management by assisting with inventory counts and monitoring stock levels to notify supervisors of low stock. Contributed to efficient stock management, preventing shortages and ensuring product availability.
Finishing Worker
Pollard Banknote
Winnipeg, MB
05.2024 - Current
- Scan lottery scratch tickets utilizing specialized scanning equipment and software. Ensured precise recording and validation of ticket data, reducing errors and maintaining data integrity.
- Collect lottery scratch tickets by manually gathering tickets from multiple production lines and verifying their quantities. Maintained a seamless workflow and prevented ticket mix-ups, contributing to efficient production processes.
- Package lottery scratch tickets by following standardized packaging procedures and quality control checks. Secured tickets in protective packaging for shipment, ensuring they arrived undamaged and ready for distribution.
- Sort lottery scratch tickets by organizing tickets based on series, denominations, and other criteria. Enhanced inventory management and facilitated quick and accurate retrieval for further processing or distribution.
Burrito Artist
Guac Mexi Grill
11.2023 - 05.2024
- Welcomed and engaged guests proactively using strong verbal communication skills to promote specials and efficiently capture orders, leading to 10% increase in upsells.
- Executed precise food preparation and presentation, adhering to rigorous health and safety standards, ensuring 100% compliance and customer well-being.
- Enhanced food quality by executing systematic labeling and storage system, optimizing freshness, and reducing waste.
- Maintained cleanliness and sanitation standards in kitchen, counter, and dining areas, achieving a consistently high rating on health inspections and elevating customer satisfaction.
Cashier and Stock Clerk
Domo-Interlake Convenience store
05.2023 - 09.2023
- Delivered accurate and efficient cashier duties, processing customer transactions with meticulous attention to detail and adherence to financial protocols.
- Implemented a welcoming and customer-focused approach, resolving inquiries and discrepancies promptly, and ensuring a positive and trustworthy shopping experience.
- Conducted efficient stock management responsibilities, overseeing the receipt, inspection, and replenishment of inventory in alignment with organizational standards.
- Collaborated with team members to perform regular inventory audits, ensuring optimal stock levels, and contributing to a well-organized and visually appealing store layout.
Education
Diploma - Computer Science
Red River College
04.2025
DIploma - Information Technology
Government Polytech Gandhinagar
10.2020
Skills
- Customer Services
- Inventory Management
- Merchandising
- Time Management
- Physical Stamina
- Detail Orientation
- Communication Skills
- Adaptability
- Team Collaboration
- Efficiency and Organization
Certification
- Smart Choices Cannabis Retailer Certification.
- CPA Certified Propane Pump Attendant.
- WHMIS Certification.
Timeline
Courtesy Clerk
Liqueur Mart
05.2024 - Current
Finishing Worker
Pollard Banknote
05.2024 - Current
Burrito Artist
Guac Mexi Grill
11.2023 - 05.2024
Cashier and Stock Clerk
Domo-Interlake Convenience store
05.2023 - 09.2023
Diploma - Computer Science
Red River College
DIploma - Information Technology
Government Polytech Gandhinagar