Henil Mangukiya
Kitchener,ON
Summary
Business Finance graduate with strong expertise in financial analysis, budgeting, and planning. Skilled in evaluating financial data, assessing risks, and supporting decision-making. Proficient in Excel and financial modeling software to create accurate reports and forecasts. Committed to delivering excellent customer service and managing client relationships with a focus on financial solutions. Ready to apply my skills in financial management to contribute to the success of a finance or banking team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Kitchener, Ontario
03.2023 - Current
- Implemented innovative methods for streamlining the customer service process.
- Supported sales team members to drive growth and development.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Prevented key account losses by researching discrepancies and correcting problems.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Ability to resolve common issues with POS systems and customer-facing technology.
Customer Service Cashier
Linen Chest
Kitchener, Ontario
10.2022 - 03.2023
- Familiarity with financial management tools and software to process and monitor customer financing agreements.
- Experience in setting up and managing payment plans, including monthly payments, interest rates, and terms.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Knowledge of financing options, credit checks, and approval processes for customers seeking financing.
- Promoting additional products, upselling, and cross-selling to enhance the customer experience, and increase store sales.
Education
Business Finance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2024
Skills
- Microsoft Excel certification
- Sales expertise
- Adaptability
- Quantitative skills
- Investment knowledge
- Client relations
- Multitasking and organization
- PowerPoint presentation
- Financial reviews
- Cash handling skill
Certification
- Excel-Intermediate
Timeline
Customer Service Representative
Walmart
03.2023 - Current
Customer Service Cashier
Linen Chest
10.2022 - 03.2023
Business Finance
Conestoga College Institute of Technology And Advanced Learning