HENGAMEH ATAIE-KIA
Toronto,ON
Summary
Dynamic Guest Service Representative at CN Tower with proven expertise in complaint resolution and cash handling. Adept at building relationships and training team members, I excel in providing exceptional customer service while ensuring safety and satisfaction. Recognized for effective communication and attention to detail, I consistently enhance guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
CN TOWER
Toronto, Ontario
11.2018 - 10.2021
- Performed daily cashiering duties including balancing accounts at end of shift.
- Handled customer complaints professionally and efficiently.
- Monitored security cameras to ensure safety of customers and staff.
- Coordinated transportation arrangements for guests as needed.
- Provided assistance to guests throughout their stay.
- Provided guidance to new team members on how to perform tasks correctly.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Arranged for translators and other special services for guests.
- Built and maintained productive relationships with employees.
Lifeguard
PARK AND FORESTRY
Etobicoke, Ontario
06.2018 - 09.2019
- Enforced all safety regulations and posted rules for patrons.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Responded quickly to medical emergencies in the pool area.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Performed emergency rescues when necessary.
- Prepared detailed incident reports following accidents or other incidents.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Helped and instructed patrons using heavy and potentially risky recreational equipment.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
Education
Bachelor of Arts - ARCHITECTURE
Ryerson University
Toronto, None04-2018
Skills
- Cash handling
- Customer service
- Complaint resolution
- Security monitoring
- Transportation coordination
- Team training
- Relationship building
- Effective communication
- Attention to detail
- Problem solving
- Conflict resolution
- Time management
- Verbal and written communication
- Detail-oriented
- Language proficiency
Affiliations
- SWEEM
- SING
Languages
English
Full Professional
FARSI
Native/ Bilingual
Certification
- BACHALOR OF ARCHITECTURE
- MASTER OF ART RESEARCH
References
References available upon request.
Timeline
Guest Service Representative
CN TOWER
11.2018 - 10.2021
Lifeguard
PARK AND FORESTRY
06.2018 - 09.2019
Bachelor of Arts - ARCHITECTURE
Ryerson University
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