Hena Mala
Culver City
Summary
Responsive and engaging Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
4
4
years of professional experience
Work History
Credentialing Specialist II
Aya Healthcare
09.2021 - Current
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Personal Assistant
Private Family
04.2020 - 03.2021
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Administrative Assistant
Game Show Network
01.2020 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- General assistant duties including, answering phones, communicating relevant information to high profile partners, scheduling and setting up meetings, copying, printing, compiling documents, creating and distributing agendas and itineraries
- Manage calendar and scheduling meetings
- Arrange domestic travel and prepare expense reports, code, scan, reconcile and submit any other relevant documentation for corporate submission
- Manage task lists
Education
Bachelor of Arts - Communications
Loyola Marymount University
Los Angeles, CA05.2019
Skills
- Provider enrollment
- Background Checks
- Data Management
- Administrative Skills
- Maintaining files
- Microsoft Office and DocuSign
- Employee Relations
- Human Resources Support
- Employee Onboarding
- Computer Literacy
Timeline
Credentialing Specialist II
Aya Healthcare
09.2021 - Current
Personal Assistant
Private Family
04.2020 - 03.2021
Administrative Assistant
Game Show Network
01.2020 - 02.2020
Bachelor of Arts - Communications
Loyola Marymount University
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