Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Henary Gaur

Customer Service Representative
Winnipeg,Canada

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

E COM Customer Care
08.2024 - 01.2025
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Financial Service Representative

Gate stone and Co. Inc
08.2023 - 07.2024
  • Streamlined financial processes, enhancing client satisfaction and boosting operational efficiency
  • Optimized financial processes, elevating client satisfaction and operational efficiency
  • Provided expert advice on tax planning strategies, helping clients minimize their liabilities while remaining compliant with regulations.
  • Devised innovative solutions for intricate financial challenges

Shift Supervisor

Tandoori Boys
01.2023 - 08.2023
  • Led shift operations, optimising staff performance and ensuring customer satisfaction
  • Implemented streamlined processes, resulting in enhanced service efficiency
  • Fostered team cohesion, mentoring staff to excel in their roles
  • Coordinated with kitchen and front-of-house to deliver seamless dining experiences
  • Drove sales growth through strategic upselling and promotional initiatives
  • Consistently met and exceeded revenue targets, contributing to overall business success

Welder

Mighty Environmental
01.2021 - 12.2022
  • Meticulously adhered to safety protocols and quality standards in high-risk environmental projects
  • Maintained impeccable weld documentation for regulatory compliance
  • Fostered strong teamwork in multi-disciplinary crews, ensuring seamless project execution
  • Shared welding expertise, elevating team's overall skill level
  • Implemented precision welding techniques-TIG and MIG
  • Expertise in reading blueprints

Dairy Frozen Associate

Walmart
11.2019 - 12.2020
  • Optimised dairy and frozen inventory management, reducing waste and enhancing product availability
  • Implemented efficient stocking methods, boosting customer satisfaction
  • Fostered strong teamwork in the dairy and frozen department, ensuring seamless operations during peak hours
  • Mentored new associates, improving overall team performance

Education

Diploma - Industrial Welding

College of Morden Inc
Morden, MB
07.2021

Skills

  • Problem Solving
  • Proficiency in Microsoft Office
  • Communication skills
  • Data entry
  • Live chat support
  • Sales expertise
  • Call center experience
  • Customer relations
  • Payment processing
  • Microsoft Excel
  • Team development
  • Administrative support

Languages

Punjabi
Native or Bilingual
English
Full Professional
Hindi
Native or Bilingual

Timeline

Customer Service Representative

E COM Customer Care
08.2024 - 01.2025

Financial Service Representative

Gate stone and Co. Inc
08.2023 - 07.2024

Shift Supervisor

Tandoori Boys
01.2023 - 08.2023

Welder

Mighty Environmental
01.2021 - 12.2022

Dairy Frozen Associate

Walmart
11.2019 - 12.2020

Diploma - Industrial Welding

College of Morden Inc

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Henary GaurCustomer Service Representative