HENALI SHAH
Toronto,Canada
Summary
Dynamic Account Manager with over 7+ years of experience in B2B sales, client portfolio management, and customer retention. Proven track record of exceeding revenue targets while fostering long-term partnerships and delivering customized solutions that meet client needs. Proficient in utilizing CRM tools, conducting contract negotiations, and employing consultative sales techniques to enhance client satisfaction and drive sustainable business growth. Results-oriented professional committed to leveraging strategic insights to optimize account performance and achieve organizational objectives.
Overview
9
9
years of professional experience
Work History
Service Supervisor
Farm Boy
01.2024 - 08.2025
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
Account Manager
Etisalat Telecommunication
09.2021 - 04.2023
- Managed SME client portfolio, closed $500K+ in new contracts annually, and improved retention by 20%.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Business Development Associate
TechMantra Gulf DMCC
01.2020 - 04.2021
- Supported full sales cycle from prospecting to onboarding and created proposals boosting conversions by 15%.
- Ensured post-sales satisfaction to drive repeat business.
Telemarketing Team Leader
Sharekhan Pvt Ltd
11.2016 - 10.2017
- Supervised 20 reps, increasing productivity by 25% through coaching.
- Improved conversion rates with new scripts and objection handling.
Education
Diploma - Office Administration
Centennial College
01.2025
Diploma - Data Processing & Reporting
Conestoga College
01.2024
Bachelor of Commerce - undefined
University of Mumbai
01.2014
Skills
- Salesforce proficiency
- Experienced with HubSpot tools
- Skilled in MS Office tools
- Experienced with Google Workspace tools
- Data analysis
Timeline
Service Supervisor
Farm Boy
01.2024 - 08.2025
Account Manager
Etisalat Telecommunication
09.2021 - 04.2023
Business Development Associate
TechMantra Gulf DMCC
01.2020 - 04.2021
Telemarketing Team Leader
Sharekhan Pvt Ltd
11.2016 - 10.2017
Diploma - Data Processing & Reporting
Conestoga College
Bachelor of Commerce - undefined
University of Mumbai
Diploma - Office Administration
Centennial College
CORE COMPETENCIES
- Account Management
- Client Retention
- Salesforce & HubSpot
- Strategic Upselling
- Contract Negotiation
- Sales Pipeline Growth
- Relationship Building
- Data Analysis
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