Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Henal Johnson

Toronto,ON

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

8
8
years of professional experience

Work History

Office Manager

123Dentist
09.2022 - Current
  • Managing front desk and office processes
  • My role extends to providing exceptional customer service as the primary point of contact for our patients. I specialize in managing cases for major treatments, ensuring a seamless and supportive experience from consultation through to completion
  • Adept at discussing cost and financing options with patients, ensuring clarity and transparency in financial matters.
  • In summary, my dedication to administrative excellence, combined with a commitment to delivering outstanding patient care, allows me to contribute effectively to our practice's success and uphold our reputation for quality service

Associate

Zydus Hospital
05.2018 - 10.2020
  • Conduct patient feedback and surveys on daily basis of all out-patient and in-patient discharges
  • Identify/resolve the issues by timely and effectively communicating numerous key hospital resources - medical/nursing/ and allied health teams by also finding solutions to non-routine problems efficiently
  • Knowledge of health and safety policies and regulations related to patient care environments. Experience in verifying, correcting, and submitting data and compliance reports related to patient flow activities, occupancy, and Alternate Level of Care (ALC) patients.
  • Ability to take initiative and lead daily patient placement meetings and continuous quality improvement initiatives. This role supports the hospital’s academic mandate through teaching, learning, research, and innovation.
  • Working collaboratively with a diverse range of clinical professionals and external stakeholders to optimize patient care and outcomes. This includes both independent work and effective teamwork within multidisciplinary teams.
  • Improve business process workflow and make recommendations to the team
  • Experience in capturing, tracking, and analyzing data related to patient flow and transitions. Developing Key Performance Indicators (KPIs) to evaluate performance and submitting compliance reports related to patient flow activities.

Assistant Manager

HCG Hospitals
Ahmedabad
01.2016 - 11.2017
  • Overlooking out-patient department daily operations and patient flow for smooth patient experience
  • Created and delivered staff trainings on topics such as customer service and client education around Wellness Plans, preventive care, basic etiquette and patient safety
  • Maintained quality through performance improvement program
  • Performed duties in accordance with departmental policies and procedures, and recognized professional, quality, environmental and infection control standards
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • ACCOLADES
  • Increase in positive reviews on Google for great patient experiences
  • Developed training module for operation department staff
  • Prepared Operations manual and streamlined process within hospital departments
  • Achieved 20% hike in satisfactory patient experience survey collection on discharge patients (Zydus hospital)
  • Acted as a liaison between the hospital and the medical staff as well representing the hospital at external events
  • Implemented and streamlined functioning of new OPD and Rehab unit (HCG,hospitals).

Education

MBA - Hospital Management & Healthcare Administration

Coimbatore University

Bachelor of Science - Biotechnology

Kristu Jayanti University

Skills

  • Quality Improvement
  • Policy Adherence
  • Clinical record reviews
  • Clinical Assessments
  • Discharge Planning
  • Services oversight
  • Patient assistance
  • Financial Operations Oversight
  • Service Utilization Improvements
  • Employee Training Program
  • Employee Supervision
  • Interdepartmental Functions Coordination
  • Process Implementation
  • Employee Performance Evaluations
  • Critical Thinking
  • Budget Development
  • Customer Service and Patient-Centered Care
  • Coordination and Facilitation Skills

Additional Information

  • Education credentials assessed by WES and IQAS

Timeline

Office Manager

123Dentist
09.2022 - Current

Associate

Zydus Hospital
05.2018 - 10.2020

Assistant Manager

HCG Hospitals
01.2016 - 11.2017

MBA - Hospital Management & Healthcare Administration

Coimbatore University

Bachelor of Science - Biotechnology

Kristu Jayanti University

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Henal Johnson