Hemlata
Toronto,ON
Summary
Detail-oriented administrative professional with over three years of experience in fast-paced environments. Proven ability to manage customer inquiries, prepare accurate reports, and support organizational compliance efforts. Excellent at multitasking and maintaining strong relationships with stakeholders. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
4
4
years of professional experience
Work History
Sr. Associate
Concentrix
02.2020 - 12.2021
- Delivered in person, by phone, and via email support for diverse inquiries, ensuring compliance with organizational policies.
- Prepared detailed reports, correspondence, and financial reconciliations, with a focus on accuracy and timeliness.
- Responded to and resolved customer issues, leveraging advanced problem-solving and conflict-resolution skills.
- Managed overlapping deadlines and multitasked effectively in a high-volume environment.
Office Associate
Globiva Pvt Ltd
08.2018 - 03.2019
- Interacted with customers to address and resolve inquiries across various platforms, and analyzed social media performance.
- Drafted and formatted reports, charts, and memoranda for internal and external stakeholders.
- Coordinated team tasks, maintained records, and ensured data compliance with policies.
Office Associate
Imperial Cabs Pvt Ltd
12.2017 - 07.2018
- Assisted in preparing financial summaries, payment tracking, and budget administration for corporate accounts.
- Provided administrative support, including scheduling and document preparation, while maintaining strict confidentiality.
- Handled cash transactions, reconciliations, and deposit preparation with precision.
Education
Post-Graduate Certificate - Business Administration
York University
Toronto, None01-2024
Post-Graduate Certificate - Digital Marketing
York University
Toronto, None12-2022
Bachelor of Science - Mathematics
Banasthali University
Jaipur, IN05-2016
Skills
- Administrative support
- Outstanding customer service
- Conflict Resolution
- Data Management & Analysis
- Advanced Microsoft Office (Word, Excel, PowerPoint)
- Document Preparation & Formatting
- Multi-tasking & Time Management
- Communication & Interpersonal Skills
- Cross-functional coordination
- Financial Expertise
Volunteer Work
- An active member of NSS during graduation
- Volunteered at MSW unit AIIMS Volunteered at Don Bosco and Research Centre
- Volunteered at Child Help Desk
Timeline
Sr. Associate
Concentrix
02.2020 - 12.2021
Office Associate
Globiva Pvt Ltd
08.2018 - 03.2019
Office Associate
Imperial Cabs Pvt Ltd
12.2017 - 07.2018
Post-Graduate Certificate - Business Administration
York University
Post-Graduate Certificate - Digital Marketing
York University
Bachelor of Science - Mathematics
Banasthali University
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