Heming Sathavara
Edmonton
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
year of professional experience
Work History
Sales Associate
Best Buy
10.2024 - Current
- Managed returns and exchanges under store policy.
- Maintained professionalism in high-stress situations.
- Answered customer inquiries regarding sizing and merchandise care.
- Created positive first impressions for customers.
- Increased sales by building rapport and recommending products.
- Assessed needs and employed suggestive selling to boost sales.
- Collaborated with team to meet monthly sales goals.
- Developed product knowledge for effective upselling.
Monitoring & Support Specialist
Telsco
09.2024 - Current
- Supported management with accurate information from monitoring processes.
- Enhanced monitoring through advanced data analysis techniques.
- Resolved customer inquiries and complaints, boosting satisfaction.
- Tracked customer requests using ticketing system to prioritize needs.
- Delivered remote support services utilizing advanced diagnostic tools.
- Ensured high satisfaction by resolving complex issues with personalized solutions.
- Handled inbound and outbound calls to provide customer service.
- Improved satisfaction by swiftly addressing technical issues.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
North Gujarat University
Visnagar, Gujarat, India04-2009
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Feedback implementation
- Task prioritization
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Associate
Best Buy
10.2024 - Current
Monitoring & Support Specialist
Telsco
09.2024 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
North Gujarat University
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