Hemanth Ravi
Surrey
Summary
Dedicated and results-driven Customer Service Representative with over 3 years of experience in fast-paced retail environments. Proven track record in delivering exceptional customer experiences, managing inventory, processing high-volume transactions, and supporting store operations. Adept at multitasking, resolving issues efficiently, and maintaining a clean, organized sales floor. Recognized for excellent communication skills, attention to detail, and a proactive approach to problem-solving. Currently pursuing an MBA to enhance managerial and leadership capabilities, with a strong desire to grow within customer-focused and operational roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K Gas Station
03.2024 - Current
- Assisted over 150+ customers daily, providing prompt, courteous service and resolving issues to ensure customer satisfaction.
- Maintained stock levels by executing weekly inventory checks and restocking over 500 SKUs according to planograms.
- Supported store cleanliness and compliance by completing daily safety and hygiene checklists and food-safe protocols.
- Trained and mentored 4 new hires, improving onboarding time and staff readiness.
- Successfully managed store operations during peak hours and holidays, contributing to 10% increase in sales during key promotional periods.
Customer Service Representative
Circle K Convenience Store
10.2023 - 02.2024
Store Manager
Om Sai Agro Agencies
10.2021 - 09.2023
- Worked closely with local farmers to understand and fulfill their agricultural needs.
- Provided expert advice on the usage of pesticides and fertilizers.
- Conducted regular field visits to monitor crop health and recommend improvements.
- Managed store operations, including inventory, procurement, and customer service.
Education
Master of Business Administration - Business Analytics
University Canada West
Vancouver, BC05-2025
Skills
- Customer Relationship Management (CRM)
- Inventory Control & Stock Replenishment
- Order Processing & Vendor Coordination
- Store Opening & Closing Procedures
- Microsoft Office Suite (Excel, Word, Outlook)
- Basic Troubleshooting & IT Literacy
- Email & Schedule Managemen
Certification
Food Safe Level - 1, Issued by Food Safety BC
And
Lottery Retailer , Issued by BCLC
Timeline
Customer Service Representative
Circle K Gas Station
03.2024 - Current
Customer Service Representative
Circle K Convenience Store
10.2023 - 02.2024
Store Manager
Om Sai Agro Agencies
10.2021 - 09.2023
Master of Business Administration - Business Analytics
University Canada West
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