Summary
Overview
Work History
Education
Skills
References
Timeline
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Hemanth Kumar Pujari

Thunder Bay,ON

Summary

Recent graduate in Electrical and Computer Engineering, looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings, solid background in object-oriented programming, excellent customer service skills and strong knowledge of end-to-end systems development life cycles. Dependable and reliable, ready to learn and grow with company.

Overview

2
2
years of professional experience

Work History

Team Lead [ FULL TIME]

Renspet
11.2024 - Current
  • Oversee and manage core administrative functions, including regular updates and maintenance of the head office server to ensure operational efficiency across departments.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Lead customer support initiatives, guiding the team in professionally handling inquiries and delivering prompt, accurate solutions to enhance client satisfaction.
  • Resolve complex customer complaints, leveraging a deep understanding of escalation procedures to maintain high service standards and foster loyalty.
  • Coordinate and communicate effectively with cross-functional teams to streamline operations, facilitate information sharing, and address emerging issues.
  • Serve as a subject matter expert on company products, enabling the team to provide informed, relevant answers to customer questions and enhance overall support quality.

Teaching Assistant [ Volunteer ]

UFL (United For Literacy)
10.2022 - 09.2024
  • Instruct students individually and in groups, utilizing diverse teaching methods like lectures, discussions, and demonstrations.
  • Adapt teaching methods and instructional materials to cater to students' varying needs and interests.
  • Establish clear objectives for all lessons, units, and projects, and effectively communicate those objectives to students.
  • Collaborate with classroom teachers to discuss assigned duties and coordinate instructional efforts.
  • Encourage students to actively participate and take ownership of their learning process.

Education

Masters in Engineering - Electrical And Computer

Lakehead University
Thunder Bay, ON
05-2024

Master of Science - Information Technology

Monash University
Melbourne, Australia
05-2019

Skills

  • Electrical Circuit analysis [MATLAB and power world simulator]
  • Programming [Java, C, C, Net, R, SQL]
  • Website development [Aspnet MVC, html5, css3 and JavaScript]
  • Data analysis [Tableau, Shiny and D3]
  • IDE experience [Visual studio, Android studio, R studio and Eclipse]
  • Data Extraction
  • Object-Oriented Programming
  • Machine Learning
  • Agile Methodology

References

Gerard Tochynski  

Manager

Renspets 

(807) 697-3378 ext 5419


Alex Jackson

Digital Literacy Facilitator (Thunder Bay)

United for Literacy

807-620-7434

Timeline

Team Lead [ FULL TIME]

Renspet
11.2024 - Current

Teaching Assistant [ Volunteer ]

UFL (United For Literacy)
10.2022 - 09.2024

Masters in Engineering - Electrical And Computer

Lakehead University

Master of Science - Information Technology

Monash University

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Hemanth Kumar Pujari