Books
Sai Venkata Hemanth Kasibhatla
Hotel Night Auditor
Richmond,B.C.
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Hotel Night Auditor
GEC Granville suits
Vancouver, BC
11.2022 - Current
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Performed nightly updates to room charges and rates.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
Gas Station Attendant
Esso Gas station
RICHMOND, BC
04.2022 - Current
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Checked customer identification for alcohol, cigarette and lottery sales.
- Facilitated sales of services and goods.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained inventory of all saleable items.
- Cleaned up gas and other spills in accordance with spill procedures.
- Pumped gas for guests and took payments.
- Counted nightly income, categorizing and sending to bank on weekly basis.
- Maintained clean and orderly work station.
Social Media Associate
Amazon India Pvt. Ltd
Hyderabad, Telangana
04.2017 - 03.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Sales Associate
Digjam clothes store
Hyderabad, Telangana
08.2016 - 03.2017
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
MBA - Finance
University Canada West
Vancouver, BC 04.2022 - 10.2023
Bachelor’s - Commerce (Computers
Osmania University
Hyderabad, Telangana 05.2013 - 05.2018
Skills
Front desk operations
Registration processing
Time management
Credit and cash payments
Bank reconciliation
Accomplishments
- Collaborated with team of 10 in the development of Prime Video Cataloging for internal customers.
- Worked with manager in training the new recruits to the team.
- Meeting sales targets during my stint as a sales associate at a clothes store.
Interests
Movies
Music
Software
MS office
Timeline
Hotel Night Auditor
GEC Granville suits
11.2022 - Current
Gas Station Attendant
Esso Gas station
04.2022 - Current
MBA - Finance
University Canada West
04.2022 - 10.2023
Social Media Associate
Amazon India Pvt. Ltd
04.2017 - 03.2022
Sales Associate
Digjam clothes store
08.2016 - 03.2017
Bachelor’s - Commerce (Computers
Osmania University
05.2013 - 05.2018