Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Websites
Certification
Timeline
Generic
Hemant Yadav

Hemant Yadav

Toronto,ON

Summary

Detail-oriented Account Manager with 20 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Program Director

BMO through PROCOM
Toronto, ON
05.2022 - Current
  • Highlighted business priorities with staff members and directed workflow to ensure high-level performance.
  • Collected and defined business requirements to create successful roadmaps and implementation plans.
  • Monitored IT architecture for large enterprise, assessing current operations to identify potential process improvements.
  • Managed program operations and provided strategic leadership for workers.
  • Hired and developed staff members to collaboratively achieve program goals.
  • Initiated and set goals for programs according to strategic objectives of organization.
  • Collected key program data and analysis to support continuous improvement.
  • Wrote proposals and reports for general and specific program support.
  • Established strategy for program using evaluation outcomes and research to set goals and direction.

Account Manager

IBM
Toronto, ON
02.2019 - 05.2022
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Built and maintained productive relationships with customers and internal partners.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Negotiated contracts and closed agreements to maximize profits.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Collaborated with sales team to collectively drive growth and market share.
  • Identified customer needs by asking questions and advising on best solutions.
  • Recruited, hired and trained new hires to optimize profitability.

Service Delivery Manager

Capgemini
03.2014 - 02.2019
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Recommended methods, technologies, process changes and training to clients to improve business opportunities and revenue potential.
  • Developed long lasting and effective relationships with clients by providing onboarding, in-depth training and continuous technology support.
  • Collaborated with business executives to discuss and understand IT problems negatively affecting operations.
  • Built and maintained productive relationships with customers and internal partners.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Worked closely with other departments to support program technical aspects and cost proposals.

Program Director

RBS throguh Capgemini
Toronto, ON
03.2006 - 03.2014
  • Initiated and set goals for programs according to strategic objectives of organization.
  • Supervised project schedules to make sure that key milestones were being met at every phase.
  • Increased project efficiency by guiding and leading employees on proper practices.
  • Supervised numerous projects throughout lifecycle, including planning, design and scheduling, resulting in cohesiveness and accuracy in completed assignments.
  • Prepared briefs on projects and strategies for internal and external parties.
  • Utilized exceptional judgment by following all policies, procedures and protocols, promoting optimal performance delivery.
  • Upheld quality standards by monitoring and correcting work.
  • Created and implemented long-term company objectives by utilizing client feedback in process improvements.
  • Monitored performance of project team members to provide performance feedback.

Education

Master in Computer Application - Computer Science

J S S Academy of Technical Education
Ghaziabad, UP
03.2003

Master in Science -Electronics

D A V College Kanpur
Kanpur India
03.2000

Skills

  • Program leadership
  • Partnership development
  • Organizational leadership
  • Training & development
  • Critical thinking
  • Decision-making
  • Planning & organizing
  • Analytical
  • Goal-oriented
  • Data analytics
  • Excellent communication skills
  • Strong lead development skills
  • Sales Techniques
  • Employee mentoring
  • Account management
  • Sales solutions
  • Revenue retention
  • Sales development
  • Friendly, positive attitude
  • Troubleshooting
  • Active listening
  • Project Management
  • Preparing contracts
  • Customer relationships
  • Key account generation

Languages

English
Full Professional

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the 2014 to 2019 for outstanding performance and team contributions.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Exceeded sales goals by average of 10% starting from 2016 to 2019 straight forward.

Certification

  • IBM Cloud Essentials [Dec 2020]
  • IBM Agile Expert Certificate of Proficiency [May 2020]
  • PMP Certified | PMI Institute [Apr 2019]
  • Six Sigma -Yellow Belt [Dec 2018]
  • Block Chain - Level 1 | Udemy [Jan 2018]
  • PSM Certified - Professional Scrum Master | Scrum.org [Jun 2017]
  • Conform IQ - Green Belt – Test Modelling [Dec 2017]

Timeline

Program Director

BMO through PROCOM
05.2022 - Current

Account Manager

IBM
02.2019 - 05.2022

Service Delivery Manager

Capgemini
03.2014 - 02.2019

Program Director

RBS throguh Capgemini
03.2006 - 03.2014

Master in Computer Application - Computer Science

J S S Academy of Technical Education

Master in Science -Electronics

D A V College Kanpur

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Hemant Yadav