Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Hemant Kumar

Summary

Results-driven IT professional with a strong background in technology and operations, seeking to leverage expertise in technical troubleshooting, IT support, and customer service in the Seasonal IT Equipment Coordinator role at Amazon Canada. Committed to maintaining operational efficiency and delivering exceptional service in a fast-paced fulfillment centre environment. Flexible to work all shifts, including nights, weekends, and holidays, to meet the center's needs.

Overview

4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Fulfillment Associate

Amazon Canada
10.2021 - Current
  • Process and deliver customer orders with a focus on accuracy and efficiency, contributing to a high order fulfillment accuracy rate.
  • Collaborate with cross-functional teams to streamline warehouse operations and ensure timely delivery in a fast-paced environment.

Technical Sales Representative

Sayal Electronics
08.2021 - 07.2023
  • Provided technical support and product recommendations to customers, resulting in increased sales conversions.
  • Managed inventory and coordinated with the warehouse to ensure product availability, minimizing stockouts.
  • Delivered exceptional customer service, resolving technical inquiries and enhancing client satisfaction.

Education

Ontario College Graduate Certificate - Supply Chain Management

St. Lawrence College
Kingston, Canada
05.2020 - 01.2021

Postgraduate Certificate - Intelligent and Adaptive Systems

University of Sussex
Brighton, UK
09.2017 - 01.2019

Master of Technology - Cyber Security

Central University of Punjab
Bathinda, India
08.2015 - 09.2017

Bachelor of Technology - Computer Science

Punjab Technical University
Jalandhar, India
07.2009 - 05.2013

Skills

  • Basic Troubleshooting (PCs, Scanners, Printers)
  • Microsoft Office Suite
  • Linux Systems
  • Cybersecurity Fundamentals
  • Customer Service
  • Team Collaboration
  • Problem-Solving
  • Time Management
  • Willingness to work flexible shifts
  • Ability to manage multiple tasks and prioritize based on operational needs

Certification

CompTIA A+ IT Training Program, Amazon Career Choice, 01/01/24

Additional Information

Willingness to work flexible shifts, including nights, weekends, and holidays, Ability to manage multiple tasks and prioritize based on operational needs

Timeline

Fulfillment Associate

Amazon Canada
10.2021 - Current

Technical Sales Representative

Sayal Electronics
08.2021 - 07.2023

Ontario College Graduate Certificate - Supply Chain Management

St. Lawrence College
05.2020 - 01.2021

Postgraduate Certificate - Intelligent and Adaptive Systems

University of Sussex
09.2017 - 01.2019

Master of Technology - Cyber Security

Central University of Punjab
08.2015 - 09.2017

Bachelor of Technology - Computer Science

Punjab Technical University
07.2009 - 05.2013

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Hemant Kumar