Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

HEMANI PATEL

Saskatoon,SK

Summary

Dynamic customer service professional with extensive experience at H & R Block, excelling in problem resolution and cash handling. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in inventory management and maintaining operational efficiency, consistently delivering exceptional service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Cashier

Wetzel Pretzels
Saskatoon, Saskatchewan
09.2024 - Current
  • Conducted price checks for special orders or discounts as requested by customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Customer Service Representative

H & R BLOCK
Saskatoon, Saskatchewan
03.2025 - 04.2025
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Overnight Associate

Wallmart
Saskatoon, Saskatchewan
09.2023 - 03.2025
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Received deliveries from suppliers and verified contents against invoices.
  • Performed regular price checks on merchandise to ensure accuracy.
  • Checked expiration dates on food items before restocking shelves.
  • Adhered strictly to company policies, regulations, and standards at all times.
  • Ensured that all safety protocols were followed during closing procedures.
  • Organized and maintained the sales floor by moving products around according to their categories.
  • Provided exceptional customer service to ensure satisfaction at all times.

Education

BBA -

S.V INSTITUTE OF MANAGEMENT
KADI, GUJARAT, INDIA
04-2019

Skills

  • Cash handling
  • Point of sale operation
  • Inventory management
  • Customer service
  • Product knowledge
  • Sales support
  • Problem resolution
  • Multitasking and organization

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

H & R BLOCK
03.2025 - 04.2025

Cashier

Wetzel Pretzels
09.2024 - Current

Overnight Associate

Wallmart
09.2023 - 03.2025

BBA -

S.V INSTITUTE OF MANAGEMENT

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HEMANI PATEL