Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hemani Patel

NORTH YORK,ON

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Technical Support Representative

Teleperformance
Toronto, ON
07.2022 - 12.2023
  • Resolved escalated customer inquiries via telephone or remote access tools.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Used remote login tools to assist clients with technical and product questions.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

Technical Support Engineer

Grovy Enterprise
Nadiad, India
01.2021 - 11.2024
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Monitored ticketing system queues for incoming requests from customers.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.

Education

Post-Degree Certificate - Computer S/W And Database Development

Lambton College of Applied Arts And Technology
Toronto, ON
11-2023

Bachelor of Science - Computer Engineering

Gujarat Technological University
Anand, IN
07-2021

Skills

  • Software Installation
  • Storage Management
  • System Configuration
  • Database Administration
  • Cisco Network Security
  • Hardware Installation
  • Microsoft Server Management

Certification

  • CompTIA A+

Timeline

IT Technical Support Representative

Teleperformance
07.2022 - 12.2023

Technical Support Engineer

Grovy Enterprise
01.2021 - 11.2024

Post-Degree Certificate - Computer S/W And Database Development

Lambton College of Applied Arts And Technology

Bachelor of Science - Computer Engineering

Gujarat Technological University

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Hemani Patel