Hemani Patel
NORTH YORK,ON
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technical Support Representative
Teleperformance
Toronto, ON
07.2022 - 12.2023
- Resolved escalated customer inquiries via telephone or remote access tools.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Used remote login tools to assist clients with technical and product questions.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Technical Support Engineer
Grovy Enterprise
Nadiad, India
01.2021 - 11.2024
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Monitored ticketing system queues for incoming requests from customers.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
Education
Post-Degree Certificate - Computer S/W And Database Development
Lambton College of Applied Arts And Technology
Toronto, ON11-2023
Bachelor of Science - Computer Engineering
Gujarat Technological University
Anand, IN07-2021
Skills
- Software Installation
- Storage Management
- System Configuration
- Database Administration
- Cisco Network Security
- Hardware Installation
- Microsoft Server Management
Certification
- CompTIA A+
Timeline
IT Technical Support Representative
Teleperformance
07.2022 - 12.2023
Technical Support Engineer
Grovy Enterprise
01.2021 - 11.2024
Post-Degree Certificate - Computer S/W And Database Development
Lambton College of Applied Arts And Technology
Bachelor of Science - Computer Engineering
Gujarat Technological University