Hemangi Patel
Brampton,Canada
Summary
Result oriented individual, who consistently demonstrates the ability to execute with excellence while working towards team goals, seeking to leverage strong leadership, customer service, analytical, organizational, and communication skills in a challenging and ever-changing work environment with opportunity to grow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative work
Family Business: Real Estate
08.2024 - Current
- Complete paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible.
- Skilled in data entry and Excel, responsible for accurate data input.
- Ensured accuracy in handling customer information.
- Coordinated appointments for open houses and final walkthroughs.
- Ensured effective retention through strategic data classification.
- Keep records of customer interactions, process customer accounts and file documents.
Customer Experience Associate
RBC Royal Bank
11.2023 - 07.2024
- Assisted customers with various banking transactions, including deposits, withdrawals, bill payments, and account inquiries.
- Executed data entry for customer information, leveraging Excel skills to manage database.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive banking experience.
- Demonstrated a deep understanding of bank's products and services to recommend tailored solutions to meet customer needs.
- Maintained a high level of professionalism and confidentiality when dealing with sensitive customer information.
Cashier Customer Service
Esso Circle K
02.2021 - 08.2023
- Operated cash register to process sales, solve customer problems and meet customer expectations.
- Implemented safety related information for customers.
- Ability to work fast and accurately under tight time constraints and be able to multitask while providing exceptional customer service.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
Teller Service Representative
Axis Bank
03.2019 - 02.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Processed quarterly vault and ATM audits with zero error rate.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Education
Bachelor's - Business Management
CHARUSAT
01.2018
Diploma - Engineering
B & B Institute of Technology
V.V Nagar01.2014
Skills
- Attention to Detail
- Dependable and Responsible
- Proficiency in Data entry and analysis
- Problem-Solving and interpersonal skills
- Adherence to high customer service standards with communication Skills
- Administrative and Project Management Skills
- Flexible and Adaptable
- Teamwork and Collaboration
- Proficiency in MS Office Applications: Word, Excel (Pivot Table, V-Look Ups), Outlook, PowerPoint, etc
Certification
- Certified AutoCAD Drafter, Autodesk - 6 Month
- Certified Digital Literacy, National Digital Literacy Mission, Delhi - 3 Months
Timeline
Administrative work
Family Business: Real Estate
08.2024 - Current
Customer Experience Associate
RBC Royal Bank
11.2023 - 07.2024
Cashier Customer Service
Esso Circle K
02.2021 - 08.2023
Teller Service Representative
Axis Bank
03.2019 - 02.2020
Bachelor's - Business Management
CHARUSAT
Diploma - Engineering
B & B Institute of Technology