Hemang Vyas
Toronto,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative (contact centre)
Kelly Connect
02.2023 - 10.2024
- Company Overview: Apple Program
- Troubleshooting customer issue
- Technical support via screenshare and offline
- Handle the issue regarding services
- Apple Program
Barista/Cashier
REAL FRUIT BUBBLE TEA
01.2021 - 01.2022
- Taking the orders and prepare the drink
- Cutting the fruits manage the delivery
- Cash handling
- Prepare the drink for the customer
Customer Service Representative
Canadian Tire
11.2020 - 05.2021
- Answered questions and provided friendly advice and services to customers
- Responded to and handled multiple customer inquiries and concerns in a timely manner
- Assisted customers in locating items
- Handled unclear items in the store and located products
- Maintained merchandise around the customer service area and ensured that retail basis was executed efficiently
- Identified low stock levels and maintained inventory accuracy
- Assisted the warehouse product staff and arranged the products properly
- Followed established company policies and procedures
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Delivered excellent customer service, resulting in consistent
Customer Service Representative
Home Sense, TJX Canada
07.2019 - 01.2020
- Provided customers with information regarding merchandise items and prices
- Greeted customers in a friendly manner, providing information on promotions
- Identified customers' needs and assisted them when locating items
- Processed all customer orders/purchases paid through credit, debit and cash
- Ensured items were stocked properly in the store
- Processed all refunds, exchanges and purchases in accordance with company guidelines
- Ensured merchandise presentation standards were maintained
Education
College Diploma Graduate - Networking/cybersecurity
CDI College
Mississauga, ON02.2022
Skills
- Time management
- Problem solving
- Empathetic
- Cash handling
- Adaptable
- Patience
- Good communication
- Multitasking
- Pos knowledge
- Customer service
- Team work
- Sales
- Scheduling
Languages
English
Elementary
Certification
Food handler certificate NOV-2024(foodsafetytraning.ca)
barista training from canadian barista
traning and academy-Nove24
Timeline
Customer Service Representative (contact centre)
Kelly Connect
02.2023 - 10.2024
Barista/Cashier
REAL FRUIT BUBBLE TEA
01.2021 - 01.2022
Customer Service Representative
Canadian Tire
11.2020 - 05.2021
Customer Service Representative
Home Sense, TJX Canada
07.2019 - 01.2020
Food handler certificate (foodsafetytraning.ca)
barista training from canadian barista
traning and academy
College Diploma Graduate - Networking/cybersecurity
CDI College
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