Heman Joshi

Client: Ministry of Citizen Services, BC

• Evaluated vendor proposals, negotiated contracts, and managed outsourcing partnerships to maximize value creation for clients.
• Consulting Information Management Branch at Ministry of Citizen Services on a range of strategic, technological and cultural initiatives for their digital transformation journey.
• Providing strategic consulting to senior executives on strategic planning, digital transformation, agile transformation, organizational design, people and organizational performance and organizational change management.
• Working with Senior Leadership Team and Executives for the strategy and vision development.
• Supported to define clear objectives for the digital transformation.
• Performed program health assessments across various transformational elements and provided recommendations.
• Consulting on the change management to support the branch to harness the potential of digital transformation for all stakeholders.

Client: Bell Canada

Business Unit: Consumer & Small Business

• Led cross-functional teams for end-to-end implementations, upgrades, and support of enterprise technologies (including SAP and Microsoft Dynamics 365), consistently delivering projects on time and within budget.
• Applied the full Software Development Life Cycle—requirements gathering, design, development, testing, deployment, and maintenance—to ensure robust and compliant technology solutions.
• Directed a 15-member team through a global SAP S/4HANA rollout, coordinating development, data migration, and change management to achieve a 20% reduction in process latency.
• Consulted clients to increase their release frequency of the IT systems and Enterprise applications like - Billing Systems, Service Assurance application.
• This resulted in improving the cash flow of the client, increased revenue and client satisfaction due to better accuracy of their bills.
• The improvement in the service assurance application improved the productivity of the field agents significantly and improved the client satisfaction due to faster service delivery.
• Consulted the client to identify operational and development value streams and modified the organizational design to support the delivery of value as multiple release trains.
• Designed the entire operating model for the client and implemented Lean Portfolio Management to restructure various portfolios like Consumer & Small Business at Bell Canada.
• Supported the acceleration of business agility by coaching the entire Value Streams and Large Solution Trains.
• Established mechanism for Value Streams coordination within the portfolio and manage dependency across portfolios to drive the highest productivity and improved predictability.
• Conducted workshops to reorganize existing teams into cross-functional teams and formed the Solution Train.
• Established metrics to measure the progress across the competency, outcome and flow for the entire portfolio.
• Established Objectives & Key Results (OKRs) for the portfolios and Key Performance Indicators (KPIs) for all the value streams.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.

Client: Bell Canada

• Worked as a change agent to lead the Corporate Services team through Agile transformation.
• Consulted the client on some of the strategic programs like SAP cloud migration and S4/HANA upgrades for all corporate systems.
• Launched multiple Agile Release Trains supporting various Corporate systems portfolio which resulted in significant improvements in the employee experience.
• Established various metrics like Key Performance Indicators (KPIs) for all the release trains in the Corporate Service portfolio.
• Trained the leadership team and more than 200 team members in various SAFe roles of Product Owner, Scrum Master, Architect, and Release Train Engineer.
• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.

• Conducted agility assessment workshops to establish the baseline agile maturity for the product development teams.
• Consulted the clients to form a Lean agile center of excellence (LACE) to drive the Agile Transformation.
• Worked with Senior leadership teams to help them understand the SAFe framework and guide them to launch their first train.
• Provided business consultancy to the clients to choose the right framework for their organization.
• Established the entire transformation roadmap for the organization and recruited Agile coaches to drive the transformation.
• Consulted the client to design and implement the Lean Portfolio Management Process, enabling efficient prioritization of strategic initiatives, optimizing resource allocation, and aligning with overarching business transformation goals.
• Coached the Product Management team to work closely with Product Marketing and other Business teams to create roadmap for new products using design thinking tools like Gemba Walks, Customer Journey Maps, Empathy Maps.
• Consulted the Business teams to design qualitative and quantitative research methodology to do the market research like market segmentation, product strategy and product design.
• Supported the design and execution of user research studies and feedback loops to iterate on product design and align with customer needs.
• Conducted Value Stream and ART Identification workshop across clients to initiate forming a portfolio.
• Conducted workshops to establish Objective & Key Results (OKRs) as goal setting framework for the clients.
• Implemented the dashboards on Microsoft Azure to track the KPIs and OKRs which were instrumental in achieving Business Agility.
• Created the Organizational Change Management (OCM) strategy for the clients.
• Piloted an initiative that streamlined communication channels among team members, leading to increased efficiency in project delivery times.
• Increased client satisfaction with timely project delivery and exceptional quality of scaffold structures.

• Managed a $48Mn portfolio of semiconductor projects spanning industries such as Industrial, Healthcare, and Automotive Manufacturing, ensuring consistent growth and client satisfaction.
• Collaborated closely with OEMs like LG, Bosch, Schneider Electric, GE Healthcare, Visteon, Continental, and Denso to design innovative products tailored to industry-specific needs, enhancing client relationships and strengthening Texas Instruments' market position.
• Worked alongside Product Marketing and Application Engineering teams to define and develop cutting-edge semiconductor solutions that addressed evolving client requirements and exceeded performance expectations.
• Supervised the ROI analysis of newly launched products, aligning product features with client project demands to maximize profitability and competitiveness.
• • Conducted high-level assessments of existing digital services, identifying experience gaps and integration needs; formulated a phased roadmap that balanced risk mitigation with optimal budget allocation.
  • Evaluated project complexity and stakeholder priorities to select the appropriate delivery model—iterative sprints for incremental features and Waterfall for large-scale ERP integrations.
• Led strategic consulting initiatives with clients in the development, design, and manufacturing of new products, leveraging expertise to optimize efficiency and reduce time-to-market.
• Conducted extensive market research to identify demand trends in industrial, automotive, and medical equipment sectors, enabling tailored product development and expansion of market share at OEMs.
• Advised clients on distribution strategies for semiconductor products, achieving over $10Mn in cost savings while enhancing supply chain efficiency.
• Directed efforts in competitive analysis and benchmarking to identify market opportunities, which informed product innovation and marketing strategies.
• Partnered with cross-functional teams to explore the integration of emerging technologies, such as IoT and AI, into semiconductor solutions, positioning clients at the forefront of innovation.

• Strengthened relationships with major clients and partners, ensuring timely delivery of semiconductor components.
• Developed and implemented supply chain strategies tailored to client needs, improving efficiency, reducing lead times, and enhancing overall customer satisfaction.
• Managed multiple channels to supply semiconductor components through five global distributors and online channels.
• Collaborated with distribution partners and logistics providers to streamline order fulfillment processes, achieving a 20% improvement in on-time delivery metrics.
• Oversaw the supply chain of semiconductor components to Foxconn and Wistron, the largest manufacturers of Apple's iPhone.
• Managed end-to-end supply chain operations for key clients, including Foxconn, Wistron, Cisco, and Dell, ensuring seamless delivery of semiconductor products across global markets.

• Technical Project and Account Management for Electronic System Design Projects to ensure clients use suitable semiconductor components for optimal design requirements.
• Worked closely with the client's senior management on the feasibility study and competitive analysis for their products.
• Worked on design for Data Center equipment, Communication equipment, and test & measurement projects.