HEMALATHA RAJENDRAN
Scarborough,ON
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
9
9
years of professional experience
Work History
ASSOCIATE
STATE BANK OF INDIA
CHENNAI, TAMILNADU INDIA
12.2012 - 12.2021
- Reviewed accounts for signs of fraud and turned over details to law enforcement officials.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Helped customers understand and use mobile applications and online banking.
- Advised customers on bank products, services and financial planning options.
- Reconciled cash and checks against computer records at end of shift.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Completed daily cash balancing and operated ATMs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Achieved or exceeded personal sales goals on consistent basis.
- Built positive relationships with realtors to produce client referrals.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Verified amounts and integrity of every check or funds transfer.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
Education
Bachelor of Technology - Information Technology
DHANALAKSHMI SRINIVASAN ENGINEERING COLLEGE
PERAMBALUR TAMILNADU INDIA05.2010
Skills
- Customer Service
- Attention to Detail
- Record and File Management
- Client Engagement
- Verbal and Written Communication
Timeline
ASSOCIATE
STATE BANK OF INDIA
12.2012 - 12.2021
Bachelor of Technology - Information Technology
DHANALAKSHMI SRINIVASAN ENGINEERING COLLEGE