HEMAL RATHNAYAKE
Edmonton
Summary
With 21 years of extensive experience in sales, Aftersales service, and parts management, I am a seasoned professional dedicated to optimizing customer satisfaction and operational efficiency. Expertise to deliver solutions that meet and exceed customer expectations. Leadership skills coupled with a commitment to continuous improvement, has consistently resulted in enhanced service quality and increased revenue.
Overview
19
19
years of professional experience
Work History
Sales Associate
Leon's Furniture Limited
07.2024 - Current
. Build rapport with customers and sell appliances and electronics
. Maintain good relationship and ensure customer retention
Senior Manager-Engineering Solutions
Diesel and Motor Engineering PLC
03.2024 - 02.2023
- Handled Sales, Parts and Service business in Engineering Solutions
Regional Manager-TATA Vehicle Department
Diesel and Motor Engineering PLC
04.2017 - 01.2023
- Handled Sales, Parts and Service operation in TATA vehicle Department and branch network
Business Unit Manager-TATA Vehicle Department
Diesel and Motor Engineering PLC
04.2011 - 03.2017
- Responsible for Sales, Parts and Service business in the branch
Sales Executive
Diesel and Motor Engineering PLC
06.2006 - 03.2011
- Selling TATA vehicles to the existing and new customers
Education
Master of Business Administration -
London Metropolitan University
11.2020
Advanced Diploma - Business Management
National Institute of Business Management
12.2018
Skills
- Leadership Skills
- Strategic Thinking
- Communication Skills
- Customer Relationship Management
- Resilience
- Delegation
Languages
English
Personal Information
- Date of Birth: 08/27/81
- Gender: Male
- Nationality: Sri Lankan
- Driving License: Class 5
- Marital Status: Married
Place Of Birth
Kurunegala, Sri Lanka
Timeline
Sales Associate
Leon's Furniture Limited
07.2024 - Current
Senior Manager-Engineering Solutions
Diesel and Motor Engineering PLC
03.2024 - 02.2023
Regional Manager-TATA Vehicle Department
Diesel and Motor Engineering PLC
04.2017 - 01.2023
Business Unit Manager-TATA Vehicle Department
Diesel and Motor Engineering PLC
04.2011 - 03.2017
Sales Executive
Diesel and Motor Engineering PLC
06.2006 - 03.2011
Advanced Diploma - Business Management
National Institute of Business Management
Master of Business Administration -
London Metropolitan University
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