HEMA KUMARI

• Served as operational communications focal point between Customer Service, Gate Operations, Ramp, Baggage Services, and leadership, ensuring timely and accurate dissemination of information affecting flight operations.
• Maintain the integrity of Porter's flight schedule and aircraft movement data in real time, monitoring and communicating updates related to gate changes, delays, cancellations, and aircraft swaps to all impacted departments.
• Support IROPS response by evaluating schedule outcomes, proposing recovery solutions, and coordinating execution of contingency plans to improve on-time performance (OTP) and schedule completion rate (SCR).
• Coordinate aircraft assignments and positioning, ensuring compliance with MEL, corporate policy, and maintenance requirements.
• Managed and disseminated Operations Bulletins and critical operational communications to internal stakeholders, maintaining accurate situational awareness across the operation.
• Resolve time-sensitive operational issues impacting flight schedules through sound decision-making and effective multi-stakeholder coordination.
• Ensure compliance with Porter's standard operating procedures, airport regulations, Transport Canada requirements, and Safety Management System (SMS) protocols.

· Led frontline operational activities during daily operations and high-volume periods.

· Managed delays, cancellations, gate changes and passenger recovery.

· Coordinated with Flight Crew, Dispatch, Ramp Operations and Airport Authority to support departures.

Established a communication link between operational departments during IROPS.

• Coordinated international flight operations from check-in through departure, partnering with airline operations, ground handling teams, and airport authorities to maintain schedule integrity.
• Managed communications regarding delays, gate changes, and boarding in fast-paced international hub environment to keep passengers informed.
• Supported international flight operations from check-in through departure, coordinating with airline operations, ground handling teams, and airport authorities to ensure schedule integrity.
• Collaborated with cross-functional stakeholders to ensure on-time departures and enhance passenger safety and experience.