Summary
Overview
Work History
Education
Skills
Availability
Preferred Name
Timeline
Generic

Hem Ghallay

Toronto,Canada

Summary

Dedicated and client-focused service provider with experience in personalized insurance solutions, customer service, and policy management. Strong knowledge of insurance products including auto, home, life, and health insurance. Excellent communication and problem-solving skills with a passion for helping clients find the right coverage for their needs. Proven ability to build trust, retain clients, and work in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Parkdale Hostelliere
Parkdale
05.2024 - 03.2025
  • Coordinated with maintenance and housekeeping
  • Greeted guests and managed check-ins/check-outs
  • Use Beds24 PMS for bookings and payments
  • Handled reservations, inquiries, and service requests
  • Handled phone inquiries

Front Desk Agent

Parkway Fitness and Racquet Club (Sheraton Hotel)
Richmond Hill
11.2023 - 04.2024
  • Company Overview: Sheraton(Richmond Hill)
  • Processed payments and managed cash transactions
  • Handled member inquiries and provided information about club services
  • Answer phone calls, emails, and inquiries regarding memberships, services, and schedules
  • Processed memberships, billing, and scheduling through Maestro PMS
  • Maintaining the do’s and don’t’s in and around the club areas by approaching them
  • Sheraton(Richmond Hill)

Insurance Agent

Bhutan Insurance Ltd
, Bhutan
10.2015 - 05.2023
  • Assisted clients with policy questions, claims follow-ups, and billing issues via phone and email
  • Provided product information and helped customers understand their coverage options and terms
  • Collaborated with licensed agents to identify upsell opportunities for additional coverage needs
  • Maintain accurate client data in internal CRM systems while protecting sensitive information
  • Deliver consistent positive customer experiences that supported client retention
  • Handled inbound calls from global clients seeking travel insurance for complex air itineraries

Education

B-Tech - Civil Engineering

Lovely University
Punjab
05-2015

High School Diploma -

Phuntsholing High School
12.2010

Skills

  • Appointment Scheduling
  • Microsoft Office Suite
  • Insurance CRMs
  • Policy Management Tools
  • Computer Skills( excel, word, powerpoint, tally)
  • Communication skills
  • Conflict resolution
  • Efimo and IMS(Insurance management system)

Availability

Monday to Sunday, 7 am to 11 pm, True, True

Preferred Name

Henry

Timeline

Front Desk Receptionist

Parkdale Hostelliere
05.2024 - 03.2025

Front Desk Agent

Parkway Fitness and Racquet Club (Sheraton Hotel)
11.2023 - 04.2024

Insurance Agent

Bhutan Insurance Ltd
10.2015 - 05.2023

B-Tech - Civil Engineering

Lovely University

High School Diploma -

Phuntsholing High School

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Hem Ghallay