Helya jahantabi
Burnaby
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Service Manager
Yaletown Brewing Company
03.2024 - Current
- Oversaw daily service operations, ensuring high-quality customer experiences.
- Trained and mentored staff on service protocols and operational standards.
- Monitored inventory levels, coordinating with suppliers for timely stock replenishment.
Assistant Supervisor
Yaletown Liquor Store
06.2022 - 09.2024
- Supervised daily operations to ensure efficient customer service and product availability.
- Trained and mentored staff on store procedures, enhancing team performance and service quality.
- Managed inventory levels, conducting regular stock audits to minimize discrepancies and optimize supply chain efficiency.
- Implemented promotional displays, increasing customer engagement and driving sales of featured products.
Sales Associate
Yaletown Liquor Store
07.2021 - 06.2022
- Enhanced customer service experience through product knowledge and personalized recommendations.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Assisted in training new staff on store policies, customer engagement, and operational procedures.
Education
Associate of Science - Biology
Langara College
Vancouver, British Columbia01-2025
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Languages
English
Full Professional
Farsi
Native or Bilingual
Kurdish
Native or Bilingual
Timeline
Service Manager
Yaletown Brewing Company
03.2024 - Current
Assistant Supervisor
Yaletown Liquor Store
06.2022 - 09.2024
Sales Associate
Yaletown Liquor Store
07.2021 - 06.2022
Associate of Science - Biology
Langara College