Maria Garrido Sanchez
Warburg,Hamburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Airbnb Host
Privately owned
Hamburg, Hamburg
02.2023 - Current
- Ensured compliance with all applicable laws related to short-term rentals.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Greeted guests upon arrival and provided information about the property and local area.
- Advised guests on attractions in the local area based on their interests.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Transported trash bags to designated disposal areas.
- Polished furniture to remove dust and dirt buildup.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Checked fire alarms regularly for proper operation.
- Cleared walkways of snow and ice during winter months.
- Replaced door handles and hinges when necessary for security purposes.
Front Desk Receptionist
Blackfish Network
Victoria, BC
06.2022 - 12.2022
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Managed company calendar and scheduled events.
- Provided administrative support including photocopying, faxing, and filing.
- Disinfected doorknobs, phones and other frequently-touched items.
- Vacuumed carpets in all areas of the office.
- Maintained janitorial closets in an organized manner.
- Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
Wait Staff Member
Q'Burguer
Barcelona, Spain , Spain
12.2018 - 06.2022
- Answered questions about menu selections and made recommendations when requested.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Followed all safety procedures when handling hot plates or sharp objects.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Processed payments accurately using cash registers or point-of-sale systems.
- Implemented sanitary food handling, holding and service protocols.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Real Estate Assistant
Century 21
Barinas Edo Barinas., Venezuela
01.2016 - 11.2018
- Followed up with prospects throughout sales processes to offer assistance.
- Managed calendar and scheduled appointments for real estate agents.
- Located potential listings and set up meetings to capitalize on opportunities.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Handled incoming calls and correspondence related to real estate inquiries.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Disinfected doorknobs, phones and other frequently-touched items.
- Vacuumed carpets in all areas of the office.
- Maintained janitorial closets in an organized manner.
- Processed incoming and outgoing mail daily.
- Received payments from customers via cash or credit card transactions.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Organized office supplies and maintained an inventory of stock items.
Education
Bachelors -
Santa Maria University
Barinas, Venezuela08-2018
Skills
- Maintenance Coordination
- Property Management
- Calendar scheduling
- Superb hospitality
- Cleaning Standards
- Computer Skills
- Facilities Management
- Guest Services
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Airbnb Host
Privately owned
02.2023 - Current
Front Desk Receptionist
Blackfish Network
06.2022 - 12.2022
Wait Staff Member
Q'Burguer
12.2018 - 06.2022
Real Estate Assistant
Century 21
01.2016 - 11.2018
Bachelors -
Santa Maria University
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