Heloim Dimpengi

• Ensured safety for employees and visitors by maintaining access control and managing emergency situations.
• Enhanced security by conducting regular patrols and monitoring surveillance systems.
• Improved overall situational awareness through extensive knowledge of facility layouts, escape routes, and general surroundings in order to respond effectively in emergencies.
• Provided exceptional customer service, assisting with inquiries and providing directions to various facilities on the premises.
• Investigated suspicious activities and persons to maintain security of premises.
• Updated shift logs and produced daily reports to document security activities and specific incidents.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.

• Used software to coordinate meetings, appointments and tasks senior executives.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Handled incoming and outgoing mail, email and faxes.
• Transcribed phone messages and relayed to appropriate personnel.

• Identified needs of customers promptly and efficiently.
• Discussed task completion and impending projects with advisory committee to finalize.
• Answered questions and fulfilled requests with friendly and knowledgeable service.
• Proofread documents carefully to check accuracy and completeness of all paperwork.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Checked and verified photo identification prior to granting facility access.
• Permitted entry with escort for approved persons into secure locations.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Secured personal and company goods against robbery, vandalism and illegal entry.

• Reported all violations and suspicious behavior, in writing or verbally.
• Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
• Called and coordinated with police, fire and EMT services.
• Monitored loading dock and recorded all activity in daily officer report.
• Monitored facility activities in multiple areas using surveillance equipment such as CCTV cameras, video recorders and computers.
• Managing inquiries from ATM dispatching to coordination of CIT activities and requests.

• Worked flexible hours; night, weekend, and holiday shifts.
• Enforce bylaws by issuing orders to correct problems such as unsightly property
• Enforce bylaws by issuing violation tickets
• Discuss bylaw requirements with the people involved and attempt to reach an understanding and obtain voluntary compliance with the bylaw

•Analyzed applications forms and related documentation for completeness based on established requirements
•Reviewed documentary evidence, applications, files, information against regulatory and statutory criteria
•Wrote case summaries and highlighted important information directed to the next level for decision in accordance with established procedure and guidelines.
•Monitors new requests for documentation, and research and compiles information in response to requests from other CIC offices, Canada Boarder Services Agency(CBSA) officials